Job Description

Job Summary

Location

Bainville, France

Work Mode

Onsite — full-time presence at the client's France facility required

Domain

Digital Commercial Operations

Language

Fluent French (native or C1+) AND professional English — bilingual engagement is mandatory throughout this role

Role Type

Subject Matter Expert (SME)

Reporting to

HCLtech Programme Lead / Delivery Manager

ROLE OVERVIEW

Commercial operations for the France market runs through a wider chain than order-to-cash alone: product sales configuration and quoting, retail and dealer platform integrations, workshop uptime and warranty administration, and marketing/ecommerce touchpoints all sit on top of the same customer relationship. This SME is the on-the-ground domain authority for Digital Commercial Operations at the France site, covering Product Sales Operations, Retail Operations (dealer services, integrations and platforms), Workshop Operations (uptime, warranty), and Marketing & Service Sales Operations (service contracts, ecommerce, parts & service management, digital experience). The role requires someone who has lived inside a French dealer network or commercial sales operation, not just implemented a CRM from the IT side.

Key Responsibilities

KEY RESPONSIBILITIES

• Define and validate requirements across the full Digital Commercial Operations scope at the France site — Product Sales Operations, Retail/Dealer Operations, Workshop Operations, and Marketing & Service Sales Operations — facilitated with local commercial stakeholders in French.
• Map current-state commercial process flows for the French dealer network — from lead and quote through order, delivery, invoicing, warranty activation and workshop uptime tracking — and identify transformation opportunities.
• Provide domain validation and business rules guidance for commercial platform configurations: CRM, dealer platforms/DMS, CPQ, O2C, warranty and workshop uptime systems.
• Engage French dealer and retail operations stakeholders alongside the client's Marketing & Service Sales and Software Engineering teams to validate ecommerce and digital experience requirements.
• Represent the France site's Digital Commercial Operations perspective in programme governance, including sessions with the client's global Digital Commercial Operations leadership.

Skill Requirements

MUST-HAVE SKILLS & EXPERIENCE

• 8+ years in commercial operations, order-to-cash, dealer/retail network management, or workshop/warranty operations within automotive, commercial vehicles, or heavy equipment, with direct France market experience.
• Hands-on experience with CRM and commercial platforms — Salesforce, SAP CRM/S&D, or Dealer Management Systems (DMS) — including exposure to dealer integration or dealer platform tooling.
• Working knowledge of workshop/uptime and warranty administration processes, and how they connect to the broader commercial value chain.
• Fluent French (native or C1+) AND professional English — all dealer, retail and commercial stakeholder sessions will be conducted in French.
• Demonstrable SME, business analyst, or consulting experience on large-scale commercial transformation programmes.

NICE TO HAVE

• Prior experience in commercial or retail operations within a major commercial vehicle, truck, or heavy industrial OEM's French dealer network.
• Familiarity with ecommerce, digital experience platforms, or marketing/communications systems in a dealer-facing context.
• Knowledge of commercial analytics or BI platforms — Power BI, SAP Analytics Cloud, Tableau — in a sales or workshop reporting context.

Other Requirements