Job Description

Job Summary

Cisco’s Collaboration Design organization is shaping the next generation of AI-native experiences across both hardware and software. The Strategy + Operations team enables a global design and research organization through scalable systems, operational clarity, and strategic alignment that accelerate product outcomes and organizational transformation. This team operates at the intersection of design, AI, process excellence, and culture-building, helping the organization evolve how work is delivered at scale. Team members collaborate closely with design leaders, researchers, and cross-functional stakeholders in a fast-paced, forward-thinking environment focused on innovation and operational impact. It’s an exciting opportunity to influence how AI is integrated into design operations and help define the future of work across Cisco Collaboration Design.

YOUR IMPACT

Lead the design and deployment of AI-native operational programs to drive strategic alignment and AI-first transformation initiatives across Cisco Collaboration Design. Develop standardized operating procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency, and organizational resilience. Partner with leadership and cross-functional stakeholders to operationalize systems that enable high-quality design and research delivery at scale. Drive community-building, onboarding, internal communications, and team engagement initiatives to strengthen culture, visibility, and collaboration across the organization. Build shared guardrails, operational best practices, and scalable workflows that help position the team at the forefront of AI-enabled design operations.

MINIMUM QUALIFICATIONS (MUST HAVES)

• 4+ years of experience in program management, strategy and operations, design operations, or related cross-functional roles
• Experience developing and implementing standardized operational processes, SOPs, or scalable workflow frameworks
• Experience leading cross-functional initiatives within global or matrixed organizations
• Experience supporting AI transformation, operational excellence, or organizational change initiatives

PREFERRED QUALIFICATIONS (CHERRY ON TOP!)

• Experience supporting design, research, product, or other highly cross-functional organizations
• Experience leading or contributing to AI-related transformation, adoption, enablement, or operational improvement initiatives
• Experience identifying practical opportunities to apply AI across planning, workflows, documentation, or team operations
• Ability to balance strategic thinking with operational execution in fast-paced environments

Key Responsibilities

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Skill Requirements

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Other Requirements

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