Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Group Supplier Enablement & Helpdesk Specialist plays a vital role in ensuring seamless supplier onboarding and delivering high-quality Buy & Pay helpdesk support. The role is responsible for effectively enabling suppliers, managing onboarding activities, and ensuring the efficient use of supplier platforms. It also provides first-line support for supplier and internal stakeholder queries, drives continuous improvement across supplier-related processes and systems, and ensures adherence to procurement policies and compliance standards.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent

What will your day look like?

• Facilitate end-to-end supplier onboarding across platforms (e.g., SAP Ariba, ERP systems).
• Ensure suppliers are trained and enabled to transact electronically.
• Maintain accurate supplier master data and documentation.
• Drive supplier adoption of the Ariba Network, including guiding suppliers through registration, account setup, and transactional enablement.
• Serve as the first point of contact for supplier and internal stakeholder queries.
• Resolve issues related to purchase orders, invoices, payments, and portal access.
• Escalate complex issues to appropriate teams and ensure timely resolution.
• Ensure adherence to procurement policies and compliance requirements.
• Maintain Process documents, FAQs, and knowledge base articles for supplier support.
• Identify recurring issues and propose process or system enhancements.
• Collaborate with IT, Procurement, and Finance to implement improvements.
• Track and report on helpdesk performance and supplier satisfaction.
• Generate and analyse reports on supplier onboarding, ticket volumes, resolution times, and satisfaction scores.
• Guide, manage, and oversee BAU operations handled by the BPO team, ensuring adherence to SLAs, quality standards, and process consistency.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Excellent stakeholder management skills
• Operational management experience
• Effective people management and BPO oversight skills
• Deep domain expertise in Procurement and S2P processes
• Strong hands-on experience with SAP Ariba
• Strong influencing and negotiation skills
• Analytical and problem‑solving abilities
• Strong customer service orientation and issue‑resolution capability
• Solid understanding of procurement policies and compliance requirements
• High proficiency in supplier platforms, ERP systems, and ticketing/reporting tools (Excel/Power BI)

‘Good to have’ knowledge, skills and experiences

• Knowledge of cross functional processes across Procurement, Finance, and IT
• Experience with supplier risk assessment or supplier performance management tools
• Exposure to BPO governance models and vendor performance management
• Familiarity with continuous improvement methodologies

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ You can apply for this role by visiting ANZ Careers and searching for reference number 111647.

Job Posting End Date

03/04/2026 , 11.59pm, (Melbourne Australia)