Job Description

Are you interested in supporting the end-to-end management of group bookings and contributing to the delivery of smooth and well-organized travel experiences?

Join us in Genoa as a Group Specialist, where you will support the coordination of operational and administrative activities related to group reservations, work closely with the Sales team to help convert leads into confirmed bookings, and assist clients throughout the entire booking journey, ensuring accuracy and attention to detail at every step.

Live your ambition. Grow with us

You will contribute to the effective management of group bookings, supporting coordination between clients and internal stakeholders. You will be involved in the different phases of the booking lifecycle, helping to ensure accuracy, efficiency, and service quality while learning how to adapt to different client needs and operational scenarios. Your organizational skills, attention to detail, and willingness to learn will help deliver a smooth experience and contribute to customer satisfaction.

Group Booking Support & Operational Coordination

You will support the management of group bookings of all types aross markets. You will assist in the booking process, including cabin allocation and the organization of ancillary services such as excursions, transfers, onboard services, and activities. You will help maintain accurate records and support coordination with relevant departments, contributing to the efficient handling of group reservations.

Client Support, Customization & Cross-Functional Collaboration

You will provide support to group organizers by assisting with inquiries and helping resolve issues throughout the booking process. You will collaborate with internal departments, including Sales, Revenue Management, Tour Operations, Inventory Control, Ticketing, and Customer Service, supporting communication and alignment on group requirements. You will also assist in customization of onboard experiences, including dining arrangements, entertainment, excursions, and special requests.

Administrative Support & Communication

You will support the administrative management of group bookings, including contracts, pro-forma invoices, payments, and related documentation, ensuring accuracy and proper tracking. You will contribute to maintaining clear and timely communication with clients and internal stakeholders. Your attention to detail will help ensure documentation is updated and deadlines are respected.

What makes you unique

• Fluency in Italian and English; additional languages are considered an advantage.
• Good knowledge of the MS Office package.
• Good organizational skills, with the ability to manage multiple tasks with support and prioritization.
• Experience in Reservations, Customer Service, or similar roles within the cruise, tourism, or hospitality industry is a plus
• A proactive attitude and willingness to learn, with a problem-solving mindset.
• Effective communication skills and the ability to understand client needs.
• Ability to work both independently on assigned tasks and collaboratively within a team.
• Attention to detail, reliability, and a structured approach to work.
• An authentic interest in customer service and travel experiences.

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with a flexible smart-working policy designed to support your work-life balance.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

fixed-term, part-time (50%), hybrid.

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid