Job Description

Position Title: Group Sales Representative

Department: Group Sales

Supervisor: Director of Group Sales

Nashville Zoo Mission:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Why Work with Us:

At Nashville Zoo, we believe in taking care of our team just as well as we care for our animals. Full-time employees enjoy a robust benefits package designed to support your health, well-being, and future:

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA- accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

Consists predominantly of inside sales tasks, making outbound sales calls, generating sales leads for outside sales representatives, taking in-bound sales calls, coordinating sales contracts and logistics, providing related information to potential clients.

Duties and Responsibilities:

• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.
• Maintain regular and reliable attendance
• Actively promote and sell Zoo picnic and group rental opportunities through inbound leads, networking, and outbound calls/emails.
• Generate quotes, contracts and invoices.
• Coordinating and/or providing site tours.
• Generating leads for outside sales representatives.
• Appeals to local hotels, planners, universities, companies and organizations regarding group ticket sales programs.
• Manages corporate discount programs and affiliate stores.
• Manages bulk ticket programs.
• Assists in distribution of monthly group sales promotional campaigns.
• Understands client needs and requirements to execute and plan the needs of private rentals, including venue, guests, programs, and catering.
• Coordinates with catering department, events team and appropriate Zoo departments.
• Provides Zoo representation at certain evening and weekend group events.
• General office duties such as supply management, phone duty, copying, filing, mailings, and computer support as needed.

Skills, Work Requirements, and Qualifications:

• Ability to self-direct work tasks while ensuring safety and productivity.

• Must be energetic, result and detail oriented, with strong organizational and analytical skills.
• Excellent interpersonal skills with clients, guests and staff.
• Must represent the Zoo in positive manner at all times.
• Able to take full initiative in starting and completing tasks.
• Must be proficient in Excel and Word.
• Able and willing to work a non-standard work week, including nights and weekends and a flexible schedule.
• Must possess a valid drivers license.

Education/ Experience:

• College Degree with a minimum 3 years sales experience.
• Ticket and group event sales experience desired

Physical Requirements:

This position primarily operates in a professional office environment and requires the ability to remain in a stationary position for extended periods, as well as frequent use of a computer and other office equipment. This role may occasionally require lifting or moving materials up to 25 pounds and walking across Zoo grounds or attending outdoor events in varying weather conditions. The candidate for this role must have the ability to operate golf cart or RTV vehicle. Travel may be required for meetings, conferences, and public engagements. Visual and auditory acuity are necessary for digital media work, presentations, and public speaking. The role must learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of workflow

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Pre-employment requirements:

Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.