The Group Sales Manager, working with our Director of Sales & Marketing and Director of Group Sales, will be responsible for driving and maximizing top line revenue by proactively generating group business while cultivating strong client relationships. The ideal candidate is a highly motivated self-starter who enjoys a fast-paced environment and is passionate about interacting with our clients, guests, and associates to strategically elevate the performance and reputation of the hotel.
Requirements
· Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
· Work closely with clients to develop all details of all banquet functions.
· Be fully knowledgeable of competitive markets outside the area.
· Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
· Follow Sales policies and procedures as developed in the annual Marketing plan
· Make personal sales calls
· Conduct site tours for potential clients
· Maintain professionalism in problem situations.
· Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
· Upsell to improve revenue generation on property.
· Attend trade shows, industry and local events that create opportunities for networking
· Develop creative marketing techniques
· Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
· Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
· Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
· Maintain correct procedures for credit control, financial transactions, and security of financial assets.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and sales software.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
