Job Description

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Group Sales Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!

The responsibilities include but are not limited to:

· Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.

· Work closely with clients to develop all details of all banquet functions.

· Be fully knowledgeable of competitive markets outside the area.

· Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies

· Follow Sales policies and procedures as developed in the annual Marketing plan

· Make personal sales calls

· Conduct site tours for potential clients

· Maintain professionalism in problem situations.

· Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.

· Upsell to improve revenue generation on property.

· Develop creative marketing techniques

· Achieve and exceed individual and team annual goals as established by the annual Marketing plan.

· Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.

· Achieve budgeted revenues and expenses and maximize profitability related to the sales department.

· Maintain correct procedures for credit control, financial transactions, and security of financial assets.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and sales software.

Requirements

Support

· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various office department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

3-5 years of Large Convention Group Sales Experience

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· College education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

Additional language ability preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.