Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.
REPORTS TO: Director of Sales & Marketing
ESSENTIAL JOB FUNCTIONS:
1. Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
3. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
4. Develop and conduct persuasive verbal sales presentations to prospective clients.
5. Travel locally to conduct outside calls, promote the hotel and review competition.
6. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
7. Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.
8. Communicate both verbally and in writing to provide clear direction to staff.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
Unpretentious but prestigious, Hotel Vance Tribute Portfolio seamlessly blends contemporary comfort and boutique lifestyle. Embrace adventure and culture just steps from our hotel, courtesy of our convenient location.
Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members.
We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
