Job Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our sales team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Employee Room Rate Discount Program

Here is what you will be doing each day:

1. Enter, maintain, and update group room blocks in the property management and reservation systems

2. Monitor group pick-up and communicate updates to the Sales and Revenue teams

3. Process and manage group rooming lists, reservations, and changes prior to arrival

4. Coordinate with Front Office to ensure accurate group arrival preparation and room assignments

5. Review and manage group billing, routing, and payment instructions in accordance with contracts

6. Assist with group master account setup and ensure accurate folio routing and charges

7. Track group inventory and ensure room blocks are managed in accordance with hotel revenue strategies

8. Communicate directly with meeting planners regarding rooming lists, reservations, and billing details

9. Ensure all group reservations are entered accurately and deadlines are met

10. Maintain organized group files and documentation to support internal audits and reporting

11. Provide administrative support to the Sales team as needed to ensure successful group execution

12. Perform any other job-related duties as assigned.

Preferred Qualifications:

1. Self-starting personality with an even disposition.
2. Maintain a professional appearance and manner at all times.
3. Be able to effectively communicate with guests and team members.
4. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
5. Ability to effectively deal with internal and external customers. Previous hotel reservations or group housing experience preferred.
6. Experience with CI/TY, Lightspeed PMS, and MARSHA reservation systems strongly preferred.
7. Strong attention to detail, organization, and customer service skills.
8. Ability to manage multiple priorities in a fast-paced hospitality environment.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.