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Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
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The Group & Events Sales Executive is responsible for ensuring that group bookings, meetings and events are executed seamlessly, from the initial inquiry through to post-event follow-up. The ideal candidate will be client-focused and results-oriented, committed to achieving maximum occupancy and optimizing average room rates. As an effective relationship-builder, you will cultivate positive and lasting relationships with clients to enhance loyalty and satisfaction.
This position reports directly to the Group Sales Manager and is part of the INNSiDE Amsterdam commercial team. It presents an excellent opportunity for an experienced Group and Events Sales Executive with a strong hotel background to work independently and take full ownership of their responsibilities.
What will I have to do?
· Co-Responsible for meeting the MICE segment budget both in terms of rooms (volume of Room nights and Room Revenue) and in meeting room Rental and group-related F&B sales through the management of the Group Quotation team for Hotels in the sales area.
· Prepare quotes for meetings & events requests and/or +10 rooms with or without meeting rooms, with the aim of obtaining as much business as possible in terms of rooms, banqueting rooms, F&B and other group-related revenues following response time guidelines.
· Follow up on outstanding proposals, update, manage and control the group business and its database, ensuring that the information available is as up to date as possible in the MARS and OPERA system, reporting any incident to the specific department
· Prepare and review negotiations ensuring that contracts with customers and credit policies of the groups/leads they are managing are carried out in accordance with the policies and procedures established by MHI.
· Follow up deposits and payments according to the dates stipulated in the contract by updating the pro-forma invoice and sending it to the client when necessary.
· Once the contract is signed, ensure the coordination of all the group’s operational details and events by effectively informing all departments involved of the features and services required to carry them out successfully.
· Prepare group summaries as well as Food and Beverage service orders, distribute them at least 7 days before the arrival of the group or the date of the event.
· To participate in function sheet meetings and ensure clients’ requests are communicated to the operations team
· During the group's stay they are present at the hotel maintaining continuous contact with the client, supporting the operation and ensuring that everything runs as planned.
· Ensure the customer's experience and personalize their stay, anticipating their needs and exceeding their expectations.
· Dealing with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
· Conduct site inspections, being fully conversant in room types and set-ups, AV equipment etc.
What are we looking for?
At Meliá we are all VIP
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company
Additionally, we support the sustainable growth of our industry through a socially responsible team In this sense, our motto is " Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
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Welcome to Meliá Hotels International!
From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global).
With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá.
If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries.
Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
