Job Description

Job Location: Hilton Bayfront St. Pete - ST PETERSBURG, FL 33701
Position Type: Part Time
Job Shift: Any

Position Summary: The Group Rooms Coordinator is responsible for assisting in the group rooms block reservations process, which includes reservations input and billing setup. Role is a key member to the front office arrival experience, which includes inventory management, VIP guest arrival, and ad hoc projects.
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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Expectations:
- Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests
- Sends Departure and Arrival email to all guests daily.
- Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services
- Familiar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control
- Coordinates the ordering and delivery of flowers in advance of guest arrival as required
- Coordinates and participates in the meet and greet and escort of each VIP guest
- Ensures delivery and placement of arrival amenities; coordinates personalization of welcome notes from General Manager, Sales Managers, Director of Rooms and Director of Sales.
- Manages rooms assignments, monitoring room availability for arrivals, collaborating with the front desk and housekeeping department.
- Maintains accurate recaps of groups and high transient periods
- Attends pre-conference meetings.
- Reviews group resumes and billing profile information
- Ensures accurate communication of information to guest regarding all hotel facilities and operating hours
- Details, updates and builds group blocks and grid
- Answers guest reservation calls as in-house reservations
- Works with Front Desk Manager to block group guests to ensure room types are available.
- Creates and makes reservation changes upon guests requests
- Runs and updates DOR/DOS on pick up reports
- Works closely with Front Office Manager to ensure guest requests are followed up appropriately.
- Reviewing and assigning rooms based on airline crew manifests.
- Other duties as assigned

Qualifications
Education: High school education or equivalent experience.

Experience: Familiarity with hospitality industry practices preferred. Preferred knowledge and
experience with Opera.
Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends. Long hours are sometimes required. Typically, a 40 hour work week.