Job Description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

As a Groups Supervisor, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the day to day activities of a small team of Groups Coordinators and ensuring all customer enquiries for group visits are dealt with in an efficient manner.

If you’re our ideal Groups Supervisor, you will:

• Be yourself!
• Be a great communicator and able to build strong customer relationships to increase guest experience
• Have great organisational and administrative skills with a positive attitude
• Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
• Be resilient – this is a fast-paced role!

Here are some of the key responsibilities as Groups Supervisor:

• Identifying sales leads for future business, and communicating these with the Sales team
• Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
• Inputting rooming lists and confirm the details with your customers – attention to detail is key!
• Ensuring payment is made by your customers prior to check-in date
• Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it!
• Developing a thorough knowledge of the Leonardo Hotels brand and product

Some of the perks our Group Reservations Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Group Reservations Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!