Crowne Plaza Canberra is looking for a full-time Group Reservations Coordinator to grow a great team. As a Group Reservations Coordinator, you’ll make sure all our clients’ group booking run smoothly - acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for group guests and as well as partnering with external stakeholders to maintain strong partnerships for long-term contracts.
A little taste of your day to day
In charge of all group enquiries, contracting and coordination, including guest rooms
Seeking proactive measures to maximise all opportunities to increase sales
Developing and maintaining relationships with key clients and outside contacts
Manage the rooming list process for all group segments
Conduct group briefings and site inspections
Liaise with the Revenue Team & Reservations Department for room availability and room preferences
Liase with finance to ensure billing is accurate and credit approvals are processed correctly.
What we need from you:
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proven communication skills across, phone, email & face to face style interactions
Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded
Problem solving and organizational abilities
Experience working in a hotel reservations or front office role
Must have working rights for Australia
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
Paid Birthday Leave
Hotel Perks like accommodation and Food & Beverage discounts
Enhanced parental leave
Proactive health days and flexible work options
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG
Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We are proud to be IHG and we know that you will be too #Gofurthertogether.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
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InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
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