Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Crest Nicholson are recruiting for a Group Quality Assurance Manager to join our business.

Our central quality assurance team deliver a mix of support services to Divisional operations and provide Group assurance and compliance monitoring.

Working closely with Division to ensure that the processes and systems we develop are practical and consistently delivered across the group to help ensure our customers receive a high-quality new home product.

Key Responsibilities:

• Standard Process & Systems Development - Contribute to the development of our QA standards, processes and systems.
• Operational support - Train, coach and support operational teams in delivering to expectations.
• Group Assurance - Monitor compliance with key QA controls and KPI’s, including other stakeholder standards (NHBC/Premier etc).
• Product Quality Assurance – Such as Off-site manufacture and key on-site components.

Delivered in an agile way, largely site based (multiple locations) with mix of office, manufacturing facility and occasional home-based activity.

Responsibilities listed above expanded on below.

Standards Process & Systems Development

• Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service Process
• Contributor towards any working groups on build and systems compliance improvement

Operational Support

• Induct new staff in the Quality Management System - policies and processes, and the high levels of customer satisfaction expected at Crest Nicholson
• Ensure by training and coaching that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required. For example:
  • Field View to demonstrate Build Stage Quality Compliance and capture of evidence
  • Capture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be captured
  • Ensure the Build/Site Manager can arrange sub-contractor set up of Field View through IT Services

Group Assurance

• Check the use of Field View for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targets
• Utilise reporting tools and services from external organizations such as NHBC and Premier, customer satisfaction reports to achieve compliance
• Audit systems utilisation for key evidence requirements such as:
  • Sub-contractor evidence for fire protection and insulation
  • Future homes Photo evidence
• Check compliance to the Fire Safety Performance Policy and Quality & Customer Service Process
• Check snagging is being managed and closed and investigate root cause of any defects

Product Quality Assurance

• Off-Site Manufacture site visits and audits.
• Critical component and building performance requirements

What are we looking for in a successful candidate?

• Experience in the construction/home building industry
• Building regulations and new home warranty standards
• Strong communication, coaching and training skills
• CSCS card
• Internal auditor (desirable)
• Practitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable)
• Sound working knowledge of Microsoft Office products including Teams
• Proactive, self-starter, able to work on own initiative or within team
• Good understanding of Operational IT systems to record build compliance

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

• Competitive Salary
• Company Bonus Scheme
• Car Allowance
• Private pension
• Private healthcare and cash plan options
• 25 days' annual leave
• Cycle to work scheme
• Share save scheme
• Gym membership discounts

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!