Job Description

Ford Credit Europe is in the middle of a major tech transformation. As part of this, a brand-new dealer facing finance tool is being rolled out across Europe to ensure the dealer experience is the best it can be and ultimately serves the customer efficiently.

Ford Credit is searching for a Group Product Manager, who will lead a team of product managers to enhance our dealer tool in the UK and rollout the new tool across the rest of Europe starting in Germany. This is a highly visible and critical role as it’s the main entry point into our modernised tech platform, drawing attention from the execs of Ford Credit globally. The main customers will be dealer using the tool in their dealership and our end customers who will be impacted by the dealer flow.

As a Group Product Manager, you will lead and manage a team responsible for the delivery and growth of our dealer tool known as ‘Ford Finance’, ensuring it is serving dealers appropriately and has the right roadmap to address future needs. You'll collaborate with and lead a diverse team of product managers, engineers, designers, and stakeholders across Europe to:

• Lead a European team: Manage a diverse team across multiple geographies to ensure effective collaboration and communication while enhancing and maintaining the core platform.
• Engage with senior stakeholders: Build and sustain strong relationships to ensure strategic alignment and to prioritise platform goals.
• Utilise technical expertise: Apply your technical skills to guide the development of new features while managing and hardening the existing platform to ensure robustness and efficiency.
• Own and shape the roadmap: Set and communicate a clear product roadmap; make strategic prioritisation decisions that maximise impact and align with business objectives; foster trust with team members and stakeholders.
• Stay ahead of the curve: Monitor and analyse competitor offerings and industry trends, identifying opportunities to enhance dealer capabilities and improve operational efficiency.
• Drive operational efficiency: Identify opportunities to streamline the dealer and customer experience, while considering impacts on operational teams.
• Foster cross-functional collaboration: Work closely with product, engineering, design, and business stakeholders to ensure the overarching product vision is achieved.
• Drive innovation and problem solving: Turn business and customer challenges into opportunities for innovation and measurable improvement.
• Ensure high-quality delivery: Collaborate with cross-functional teams to deliver impactful launches that ensure an exceptional internal and external customer experience.
• Measure performance effectively: Define, instrument, and track key metrics; use quantitative and qualitative insights to ensure enhancements solve real customer problems and deliver value.

This is a unique opportunity to join a dynamic team and make a significant impact on the future of Ford Credit's Dealer team. If you are a results-oriented product leader with a passion for driving impactful change, we encourage you to apply.

Essential criteria

• 5+ years in a product role: Advanced-level product management skills, demonstrated by delivering multiple products into production with significant adoption.
• Exceptional communication: Comfortable communicating with senior stakeholders, engineers, and product leadership; able to tailor your message to the audience. It’s important that your stakeholders know your plans, and your teams understand the details behind them.
• Stakeholder management: Able to manage a complex stakeholder environment, developing processes and ceremonies to keep stakeholders aligned and to elicit appropriate input.
• Customer centricity: You empathise deeply with customers and truly understand their challenges.
• Data-guided: You use data to guide decision-making and priorities. Where data is missing, you work to establish it, and you make key metrics visible through clear reporting.
• Product strategy: You connect the organisation’s long-term aspirations with a coherent long-term strategy for your product.
• Self-starter: You thrive amid ambiguity and complexity, bringing clarity and momentum; you become the go-to expert for your product area.
• People leadership and influence: You lead your team effectively and influence stakeholders across functions.

Desirable criteria

• Formal line management experience: You have managed a team of product managers and can coach them to become stronger practitioners.
• Experience owning a product in multiple markets: You have built products to serve multiple markets and have prioritised developments across markets.
• Automotive dealer experience: You have worked on products that impact dealers and understand the challenges they face.
• Fintech experience: You have worked in fintech, with experience of loan applications and servicing.

Additional Information:

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

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