At Dsquares, we specialize in creating innovative loyalty solutions that transform brands into customer favorites by delivering exceptional experiences. Our Group Product Delivery Manager plays a crucial role in bridging the gap between product strategy and successful delivery, ensuring our loyalty platforms meet client expectations with precision and efficiency.
As a Group Product Delivery Manager, you will oversee the end-to-end delivery process of our loyalty products, collaborating closely with cross-functional teams including engineering, design, sales, and client stakeholders. You will own delivery roadmaps, prioritize features, and manage resources to guarantee timely and high-quality product releases.
Key Responsibilities:
1- Lead the delivery of multiple product streams, ensuring technical solutions are perfectly aligned with the client’s specific use case.
2- Own the delivery roadmaps, translating high-level business goals into actionable execution plans that reflect Dsquares' "best-fit" product configurations.
3- Ensure timely and high-quality execution of product releases, maintaining a standard of excellence that protects the Dsquares brand.
4- Act as a Product Consultant, deeply understanding the client’s business model to recommend the optimal Dsquares product suite.
5- Drive Customer Success by ensuring the product isn't just "delivered," but effectively adopted and delivering measurable loyalty ROI for the client.
6- Bridge the gap between client feedback and the Product Roadmap team to influence future features based on real-world success metrics.
7- Act as the central point of coordination between Product Managers, Engineering, UX/UI, Data, and Operations.
8- Resolve cross-team dependencies and proactively clear bottlenecks to keep delivery streams moving at peak velocity.
9- Collaborate with Business teams to ensure the technical implementation supports the commercial strategy.
10- Implement and optimize Agile/Scrum frameworks, tailoring ceremonies (sprints, grooming, retrospectives) to the unique needs of client-facing delivery.
11- Track delivery performance and velocity, fostering a culture of continuous improvement within the squads.
12- Maintain delivery governance, ensuring all documentation and reporting standards are met for internal and external stakeholders.
13- Consult with senior leadership and clients, providing transparent communication regarding progress, risks, and milestones.
14- Manage expectations across complex stakeholder groups, balancing technical constraints with business urgency.
Identify delivery risks early, implementing mitigation plans and escalating critical issues before they impact the client relationship.
15- Define and track KPIs related to delivery efficiency and, more importantly, Product Success (adoption, health, and client satisfaction).
16- Provide regular dashboards and performance insights that tell the story of how our products are transforming the client's business.
Requirements
Required Qualifications & Skills:
Benefits
Dsquares is a loyalty and rewards company that helps businesses increase customer loyalty and retention.
As the Global Loyalty Expert, the company equips businesses with an impressive array of tools that span the entire spectrum of strategic commercial planning, merchant management, and state-of-the-art AI and Data Analytics.
This robust platform seamlessly integrates modern capabilities like ingenious pointing systems, electrifying e-vouchers, captivating gamification elements, and enlightening analytics tools.
Operating across more than 10 countries in the Middle East and Africa, Dsquares partners with enterprises across diverse sectors, including banking, telecom, and retailers, revolutionizing the way businesses thrive in the competitive landscape.
