Job Description

Verisure is looking for a passionate and motivated Customer Experience Intern to join our Group CX Team, supporting the development and growth of our Voice of the Customer (VoC) program across 17 countries. This is a great opportunity to gain hands-on experience in customer insights, project management and stakeholder collaboration, in a fast-paced and international environment.

Our customers are at the heart of everything we do, and your role will contribute to improving their experiences by helping us listen to, understand and act on their feedback.

The company’s success depends on its people, and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

About the Role

As a CX Intern, you will support key projects within the Voice of the Customer programme, helping us measure and improve customer satisfaction and reputation. You will work closely with both central and local teams, data providers, and internal stakeholders, with a strong focus on project coordination, data quality, and insights generation.

This internship is ideal for someone eager to learn how customer feedback drives business improvement and decision-making in a leading international company.

Key Responsibilities

• Data-Driven Insights & AI innovation assist in gathering and analysing marketing data to create insightful reports. Identification of process improvements and efficiencies through AI and automation to optimize current workflows.
• Project Management be at the heart of our marketing campaigns by tracking project progress, following up on key initiatives, and ensuring timely delivery of objectives.
• Maximizing Tools & Local Support Extract maximum value from our current CX toolset, proposing innovative use cases to local markets to drive better adoption and business results.
• Market Research: dive into market trends and competitor analysis to provide actionable insights that will shape our marketing strategies.
• Cross-Functional Collaboration work alongside various departments, gaining a holistic view of how marketing integrates with other business functions.

Key Projects

NPS Relational Survey (across 18 markets)

• Support the project management of the full NPS wave: from survey set-up and testing to fieldwork follow-up, and results analysis.
• Prepare support materials, manage contact databases, gather local market feedback, and ensure all stakeholder requirements are collected and delivered on timing.
• Ensure data quality and reliability at every stage.
• Collaborate with Group Marketing, local markets, and external providers to ensure smooth execution and continuous improvement.

Reputation Monitoring

• Track monthly reputation KPIs and support the update of dashboards and reports.
• Propose new approaches and sources for monitoring to bring more value to the project, understanding the specific impact on GEO positioning
• Analyse trends and identify improvement opportunities.
• Monitor and share best practices from different countries and support exploration of initiatives to boost our reputation across markets.

NPS Transactional Program (Medallia Platform)

• Support the day-to-day use of Medallia, our customer feedback platform.
• Help maintain internal documentation, best practice decks and SharePoint resources.
• Assist in analysing Close the Feedback Loop (CFL) and monitor survey health and response quality.
• Help markets maximize the value of Medallia through insights and usage of existing and new features.

Qualifications

• Currently pursuing a degree in Marketing, Business, Engineering, or a related field.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Highly organized with strong attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Eagerness to learn and take on new challenges.
• Fluent in written and spoken English

What we offer

• Real-World Experience hands-on involvement in various marketing projects and campaigns.
• Mentorship guidance and support from experienced marketing professionals who are eager to help you grow.
• Career Development opportunities to learn about different aspects of marketing and develop skills that are highly valued in the industry.
• Inclusive Environment: be part of a collaborative and inclusive work culture that values diverse perspectives.
• Networking build connections within the industry and open doors for future career opportunities.
• Growth Potential potential for future employment opportunities based on performance.

Location

The position will be based in Madrid (Spain).

Our Company DNA

• Passionate in Everything We Do Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers, and we learn continuously.
• Winning as a Team Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

About Verisure

Verisure is the leading provider of professionally monitored security services in Europe and Latin America. As of 31 December 2025, Verisure provides premium monitored alarm services to a portfolio of ~6.2 million families and small businesses across 18 countries, with a team of more than 30,000 colleagues.

For the year ended 31 December 2025, Verisure delivered a strong financial performance: Total Revenue of €3,745 million, Adjusted EBITDA of €1,708 million (46% margin) and Adjusted EBIT of €953 million (25% margin). This performance builds on the Company’s track record of resilient, uninterrupted growth over the long-term and highlights the strength of its recurring revenue model.

Verisure is majority owned by Hellman & Friedman LLC, a leading private equity investment firm.

Beginning October 8 th 2025, Verisure is listed in the Nasdaq Stockholm Stock Exchange. With €3.1 billion raised in primary proceeds, this was the largest IPO in Europe since 2022 and the largest in Sweden in over 25 years.

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status. Diversity, Equity, Inclusion & Belonging values are embedded in our company’s DNA. And we continue to prioritize our DEIB efforts every day to create a more inclusive organization, enable diverse representation of our community, and ensure equity and meritocracy every step of the way.