Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

An exciting opportunity has become available within our human resources team. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. The position is an exciting and challenging opportunity that will require the successful candidates to contribute significantly to enabling the Energy & Utilities’ people objectives & growth plans.

Key Responsibilities:

1. Recruitment

• Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)

1. Employee Induction & On-boarding

• Induction and On-boarding of all new hires

1. Employee Engagement

• Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
• Partnering with Operations to:

• Implement & maintain the Company’s 5 People Promises
• Enable and drive reward and recognition
• Implement ESAT surveys, communicate results, draft, implement and track action plans

1. Talent Management

• Partnering with Operations to ensure that:

• Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions (up to and including Role Band BI)
• Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
• Personal Development Plans are in place for each team member
• Probation is effectively managed with all new starters

• Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

1. Retention Management

• Partnering with Operations to:

• Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
• Identifying and addressing barriers to retention

• Conducing exit interviews and post-exit follow-ups and reporting on trends

1. IR, ER, Discipline Management

• Partnering with Operations to effectively:

• Facilitate the resolution of conflict
• Manage and resolve misconduct, poor performance, incapacity and incompatibility cases
• Manage and reduce absenteeism

• CCMA case management and representing the company at the CCMA
• Chairing Disciplinary Enquiries
• Facilitating effective S189A redeployment of employees (when applicable)

1. HR Administration, Analytics and Reporting
   • Compiling, maintaining and analysing HR analytics in order to optimize decision-making

• Facilitating efficient, timeous and accurate HR & IR administration & documentation
• Compiling reports & decks for internal MBR/QBRs & external Business Reviews with clients

Qualifications

Bachelors Degree

Additional Information

Experience required:

• 4 years+ experience as a senior HR generalist
• Experience in managing a team
• Experience in and a sound understanding of best practices in the following categories:
  • Employee Relations & IR
  • Performance Management
  • Leadership Coaching
  • HR Analytics & Reporting
  • Job Analysis
  • Recruitment & selection for bulk, as well as leadership positions (including exposure to competency-based selection tools)
  • Organisational Development
  • Talent Management
  • Employee Engagement

This role requires travel between our Durban offices.