Job Description

Your role

The Data Center Group Manager ensures effective preventive and corrective maintenance, incident & problem management, and adherence to all Digital Realty processes, policies, and work instructions. The role carries full responsibility for people leadership across all direct and indirect staff in the Maintain & Operate organization.

• Accountable for all preventive & corrective maintenance, incident management, and problem management across all assigned data centers.
• Translate strategic operational objectives into executable plans for groups of sites.
• Ensure SLA performance, operational efficiency, and full compliance with standards.
• Provide input to strategic country-level plans (capacity, lifecycle, energy, staffing).
• Lead and develop all managers and teams within Maintain & Operate.
• Accountable for Health & Safety performance across all assigned data centers, ensuring required practices and reporting are implemented and maintained in line with the company’s global H&S vision and standards.
• Responsible for aligning and upholding the principles outlined in the H&S Strategy, adhering to the ISO safety standards and continuous improvement through lessons learned.
• Accountable for cost control at site and cluster level (OPEX and CAPEX assigned to operations).
• Responsible for ensuring budgets are managed in line with yearly financial targets and objectives, under the direction of Finance and Group Manager Market Operations or Director Operations, with proactive
• Responsible for representing Operations with customers, auditors, and suppliers, while escalating to the Group Manager Market Operations or Director Operations when issues are strategic or reputational.
• Accountable for SLA delivery across sites and ensuring consistent performance across all assigned data centers.
• Responsible for customer engagement in critical situations and supporting the Group Manager Market Operations or Director Operations during executive customer reviews.

What you’ll need

• 10+ years in senior management within mission-critical operations, preferably multi-site data centers.
• Master’s or bachelor’s in engineering (Electrical/Mechanical/Industrial) or Business Administration with technical focus.
• Strong knowledge of core DC infrastructure (UPS, generators, switchgear, chillers, CRAC/CRAH, cooling towers, structured cabling).
• Proven experience leading managers and technical specialists, ensuring performance and succession. • Advanced ITIL knowledge with practical application in incident, problem, and change management.
• Skilled in root cause analysis, preventive measures, and process standardization.
• Financial acumen with OPEX/CAPEX budget ownership and cost optimization.
• Experience developing and enforcing maintenance strategies and operational standards.
• Ability to translate strategy into executable operational plans that improve reliability and efficiency.
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
• Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy