Job Description

About Verisure

Verisure is the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America.

Every day, our dedicated teams use leading technology to Deter, Detect, Verify and Intervene to protect more than 5.7 million families and small businesses from intruders, fire, and health emergencies across 18 countries.

With over 35 years of insights, experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Our mission is to give our customers peace of mind by protecting what matters most to them. We believe that everyone has the right to feel safe and secure.

Thanks to a strong focus on high quality service, we aim to have the most satisfied and loyal portfolio of customers in the industry. We estimate that we have some of the strongest growth and retention rates globally in consumer-facing services, which demonstrates our commitment to exceptional service levels and strong value proposition to our customers.

For more information: www.verisure.com

About the role

We are seeking a talented, passionate, and customer-focused Leadership and Team Effectiveness Facilitator to join our Group HR Talent & Development Team. This is a unique opportunity to be part of a culture that is committed to investing in leadership development and organisational effectiveness.

Our rapid expansion and ongoing success are expected to continue, which means we need strong leaders able to orient business and people’s growth Verisure is reinforcing its team with an exciting, rewarding, and impactful position to support its ambitious plans.

This role is ideal for a professional with people’s growth and teams’ success at heart, fuelled by an appetite for collaborative and innovative solutions, and supported by a strategic mindset. Regular collaboration with key stakeholders will give you opportunities to draw insights relevant to people’s development and team effectiveness. You will shape leadership development and tools, team effectiveness solutions, while continuously upgrading our resources to accelerate business growth.

At the Group Talent & Development team, you will be surrounded by strong, well-rounded profiles, coming from world-leading firms, trained to – and focused on – helping you thrive as a professional.

The company’s success depends on its people and invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. We’re growing fast, we’re doing it right - and we’re just getting started!

Main Responsibilities

As a leadership and Team Effectiveness Facilitator, your role will be key to achieving our Company’s ambition, driving measurable impact on engagement and business performance over time, focusing mostly on leadership audiences.

Specific responsibilities will include:

• Champion Leadership and Team Growth: Deliver dynamic workshops and interventions for present and future leaders, blending academic and hands-on learning. Support tailoring programmes as needed for groups such as women leaders, high potentials, and executives to foster our leadership culture.
• Design Impactful Learning Experiences: Create content that brings our leadership model to life. Collaborate with key stakeholders to ensure programmes resonate and incorporate best practices.
• Build Trusted Relationships: Establish credibility with internal clients, gathering actionable insights to make learning solutions relevant and practical for leaders in all business areas.
• Actively Sustain Learning for Lasting Impact: Develop follow-up and anchoring activities post-training with and for participating leaders, ensuring knowledge is embedded and retained, and used.
• Empower Facilitator Network: Design and deliver train-the-trainer sessions, enabling a thriving network of facilitators to support growth and collaboration across the organisation.
• Support Measuring and Evolving Success: Collaborate with the Talent team to track KPIs, continually enhancing our leadership development initiatives and supporting broader HR programmes like 360 feedback and mentoring.

Location

The position is full-time and based preferably in Madrid, Spain, although applicants in other Verisure Countries locations will be considered. The position might require some international travel within Europe in a hybrid model that includes working from home 2 days per week, working two weeks per year from wherever you prefer.

Candidate profile

Experience & Qualifications

• A bachelor’s degree (ideally in either business, psychology or leadership development).
• Leadership facilitation: Relevant experience in leadership and team effectiveness facilitation, as independent or in consulting, or leadership development lead in a corporate role; coupled with demonstratable experience as a people manager or supporting people manager, with a strong coaching acumen.
• Leadership development: Demonstrated success in designing and delivering scalable learning programmes that support business goals, with 5+ years’ experience in people manager and/or leadership development.
• Stakeholder Management & Strategic Thinking: Leveraging strategic insight and active listening to influence and engage leaders at all levels, drive collaboration, psychological safety, and trust, while combining a big-picture perspective with hands-on delivery to align proposals and details to organisational priorities.
• Strong written and oral communication capabilities for creating impactful tools (e.g. e-learning scenarios, PowerPoint) and presenting them just as impactfully.
• Experience of and appetite for working in international multi-cultural environments, with diverse and, at times, remote teams.

Languages

• Required: Fluent enough to work and facilitate in English and Spanish.
• Other European language(s) are a plus.

Other Competencies

Desirable: Confident yet humble, emotionally intelligent, and skilled at interacting across cultures and seniority levels; able to adopt a hands-on approach while retaining strategic focus; comfortable constructively questioning and influencing clarity; energetic, flexible, and highly collaborative.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.