Kanadevia Inova North America

Group Leader IT Global Onsite Support

Kanadevia Inova North America  •  Bratislava, SK (Onsite)  •  2 months ago
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Job Description

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.



The Group Leader IT Onsite Support leads the Group-wide strategy and delivery of onsite IT support, ensuring high-quality, customer-focused face-to-face services in close collaboration with the Service Desk. The role supports operational stability at sites and enables business productivity through reliable onsite support.

  • Define and implement the Group-wide onsite IT support strategy aligned with IT and Service Desk operations.
  • Own end-to-end delivery of onsite support services, ensuring SLAs, KPIs, and continuous improvement.
  • Act as the primary IT contact for sites, ensuring a high-quality end-user experience.
  • Lead and develop a distributed onsite support team, including workforce and skills development.
  • Manage vendors, budgets, security, and key stakeholders, supporting major site and transformation initiatives.

Qualifications

  • 8–12+ years of experience in IT support / end-user services, with strong onsite support exposure in a multi-site or international environment.
  • Proven leadership experience managing distributed or regional onsite support teams.
  • Strong understanding of Service Desk and onsite support integration, including ticketing tools, SLAs, and service reporting.
  • Solid knowledge of workplace technologies and IT Service Management practices (e.g. ITIL), with vendor and budget management experience.
  • Customer-oriented, hands-on leader with excellent communication skills in English and German, able to balance standardization with local site needs.

Additional Information

Employee perks, benefits

  • Employment contract for an indefinite period
  • + 13th Salary
  • Annual Bonus
  • Flexible working time (core time 9-3:00)
  • Extra days of leave
  • Sick Days
  • Recreation allowance
  • Referral Program
  • Travel allowance
  • The third pillar of the pension scheme
  • Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Kanadevia Inova North America

About Kanadevia Inova North America

Kanadevia Inova is a global greentech leader that pioneers innovative solutions for the energy transition and circular economy.

The North American Kanadevia Inova group is headquartered in Knoxville (TN) with additional locations in San Luis Obispo (CA), and Montreal (CAN). Focusing on holistic Waste-to-X and RNG installations, the company offers full circular solutions along the complete life cycle of all their installations.

Based in Zurich and employing more than 3,300 people in 17 countries, Kanadevia Inova specializes in waste to x (WtX) and renewable gas (RG), delivering turnkey systems that transform waste into valuable resources through cutting-edge technology.

As part of Kanadevia Corporation, our mission is to bring value to communities and contribute to a future free of wasted waste. We take an innovative approach at every stage, from project development, engineering and construction (EPC) to end-to-end support throughout a plant’s life cycle. By integrating advanced technology and continuous research and development, we ensure each project is tailored to achieve optimal performance.

With over 1,600 reference projects completed globally, our team delivers innovative, customer-centric solutions to both established leaders and partners in emerging markets.

If you’re ready to be part of a team that’s pushing the boundaries of innovation and sustainability towards a future free of wasted waste, join our community of 3,000 talented professionals who make an impact every day.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Knoxville, Tennessee
Year Founded
Unknown
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