Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
THE ROLE
The Group IT Performance Manager is responsible for defining and implementing the global IT performance framework across the IT organizations – CMA CGM, CEVA & other subsidiaries.
This role ensures alignment between IT strategy and business objectives by establishing robust IT performance measurement KPIs, reporting mechanisms and related governance.
This role reports the Group Head of IT Performance Management in the CIO Office.
WHAT ARE YOU GOING TO DO?
1. Define the Group-wide IT performance management framework shared with the IT leaders from all the organizations
Define and implement KPIs aligned with corporate and IT strategic objectives by leveraging industry benchmarks (e.g., Gartner), engaging with IT and business leadership, and conducting targeted surveys.
In particular, define IT service performance indicators (SLAs, availability, quality)
Ensure alignment between IT operations and business expectations. Translate technical metrics into business-relevant insights.
Ensure consistency and standardization of performance metrics across all the divisions
2. Create and maintain a reporting system for the top Executives and IT leaders
Develop and automate clear performance dashboards and performance analytics tools
Present IT performance reports to IT Committees
Develop governance models to monitor these KPIs across all the divisions
Benchmark performance against industry standards
Promote continuous improvement initiatives across IT functions to improve KPIs
3. Drive transversal management
Foster a culture of accountability and performance excellence
Coordinate with CIOs, Finance, and Business stakeholders across geographies.
WHO ARE WE LOOKING FOR?
Experience
At least 5 years in strategy consulting or IT project management
Strong understanding of IT organizations
Leadership and influence as your role will be transversal across all IT leaders. Excellent interpersonal skills and ability to interact with senior executive stakeholders.
Strong organizational and multitasking capabilities.
Very analytical mindset, autonomy, ability to challenge constructively and structure complex topics.
Languages
French: fluent (mandatory)
English: strong written and spoken command
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines
The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".
Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.
The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.
CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).
Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.
The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.
