Job Description

Ready to grow your career in a dynamic insurance environment? We’re looking for an energetic and detail-driven Group Insurance Administrator to join our team! In this role, you’ll play a key part in supporting group clients, managing policy administration, and delivering exceptional service that makes a real impact. If you thrive in a fast-paced environment and enjoy building strong client relationships, this opportunity is for you.

About Guardian Life of the Caribbean Limited

Guardian Life of the Caribbean Limited leads the charge in Life, Health, and Pension solutions throughout the Caribbean Region. Our unwavering mission is to cultivate financial freedom for our stakeholders through transformative interactions, fuelled by the relentless power of technology. With innovation at our core, we strive to redefine the landscape of financial services, empowering individuals, and businesses alike to pursue their dreams with confidence and security.

The Group Insurance Administrator is responsible for providing Administration Services for the Group Insurance Portfolio of Guardian Life (GLOC) within associated territories such as (Trinidad, Barbados, St. Vincent, Grenada, and Cayman) to ensure prompt, reliable courteous and professional service to external and internal customers including Brokers, Agents, and Direct clients at all times.

JOB RESPONSIBILITIES:

1. Policy and Service Administration

• Completion of Member Enrollments, Member Maintenance and Terminations on existing and new plans. Plan Terminations and preparation of Bulk upload sheets. ACH Maintenance, Refunds and Provider Setup and Maintenance.

• Individual Health Renewals

• Individual Health Setup and preparation of Policy Package

• Preparation of Group Life contracts

• Commission payments

2. Risk Management

• Requesting and preparation of data to assist Underwriters with Excess Medical Coverage

• Collating of Claims Data for Underwriting to handling Renewals

3. Claims Management

• Assist with the assessing and Processing of Group Life claims

4. Billings/ Invoicing

• Responsible for generating all billings for all lines of business within the Group Health, Group Life and Individual Health portfolio within the required timelines. Ensuring accurate data is captured for all billings and accounted for on the financial systems.

5. Customer Service Delivery

• To perform any other job-related duties as assigned by the Team Leader, Group Insurance Administration

• To work collaboratively with other colleagues in other departments to ensure that queries are handled timely and accurately to prevent unnecessary escalations.

6.To perform any other job related duties as assigned by the Team Leader/Manager

EDUCATION AND EXPERIENCE:

• 5 CXC/CSEC Passes including Mathematics and English Language.

• 2 A’ Level/ CAPE passes.

• LOMA 280, 290, ACS 100 and all related parts.

• At least two (2) years’ experience in Health and Group Life Insurance Administration.

ADDITIONAL REQUIREMENT:

As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION:

The Administrator – Group Insurance Administration must be enthusiastic about delivering excellent Customer Service and actively seeking customer feedback to deliver improvements. He/ She must be a very meticulous, organised and detail oriented individual who demonstrates a positive approach and takes personal accountability. The individual needs to have an understanding nature of the specific needs of the customers.

Applications will be treated with the utmost confidentiality.