Skills
Payroll coordination (OT, deductions, incentives)
Performance KPI tracking (AR, CR, punctuality, productivity)
Incident and disciplinary case handling
Accommodation & transportation coordination
Strong Excel/Google Sheets proficiency
HRMS and attendance systems knowledge
UAE labor law compliance
Competencies
Leadership & Supervision
Ability to lead HR coordinators and rider captains
Ability to enforce discipline while maintaining morale
Problem Solving
Quick decision-making during operational peaks
Analytical thinking for workforce optimization
Operational Excellence
Process-driven mindset
High attention to detail
Strong sense of urgency
Core Duties & KPIs
1. HR Department Leadership & Supervision
Supervise and control all activities of the HR department at Delivery Zone
Assign tasks, set priorities, and monitor performance of HR team members
Ensure HR team compliance with policies, timelines, and quality standards
Act as the final internal checkpoint before HR matters are escalated to management
2. Workforce HR Operations (Riders, Drivers & Staff)
Oversee end-to-end HR operations for: - Bike riders - Car drivers - White-collar employees
Ensure proper execution of: - Recruitment and onboarding
- Documentation and employee records - Medical insurance coordination - Leave and workforce status management - Disciplinary actions and investigations
Ensure no operational disruption due to HR delays
3. Compliance, Legal & MOHRE Oversight
Ensure full compliance with: - UAE Labor Law - MOHRE regulations - WPS governance (oversight only) - Medical insurance requirements
Lead and manage MOHRE inspections, audits, and investigations
Nationality Preference – Any nationality .But Arabic speakers are preferred .
Language- Strong command in both English and Arabic(Preferred)
Non Negotiable Requirements
1- Must have extensive experience in managing , preferably in logistics, delivery services,
transportation, FMCG, manpower outsourcing, or high-volume workforce environments.
2- Energetic and proactive
3- Must be able to adapt to start up environment
At Expert, we don’t just deliver human resource services; we forge lasting partnerships built on trust, integrity and at a mutual success.
We are a premier destination for all your HR needs; we offer comprehensive suite of HR services directly and through our strategic alliances in the UAE & Saudi Arabia.
Leveraging our partnerships, we provide tailored HR solutions to meet your needs, ensuring efficiency and compliance with the local laws. From recruitment and executive search to payroll and employee outsourcing – we’ve got you covered.
