Job Description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose: To manage group reservations and group blocks assigned by the reservations supervisor or manager by assisting meeting planners and organizers with rooming lists, pick up reports, and billing setup for their reservations.

Essential Functions:
◦ Maintain positive guest relations at all times.
◦ Able to perform job functions with attention to detail, speed, and accuracy
◦ Able to prioritize and organize work
◦ Make / Change / Cancel reservations
◦ Liaise with Sales Team and Convention Services in coordinating group bookings
◦ File Reservations and back-up material.
◦ Process confirmations as needed.
◦ Enter/maintain Group blocks in the PMS systems.
◦ Make group webpages
◦ Input group blocks in ORS/OPMS within 72 hours of receipt following the LSOP on building group blocks
◦ Maintenance of group blocks to release room types not required as rooms pickup
◦ Upkeep and maintenance of complete detailed group files for every documentation regarding the group resumes.
◦ Verification of the VIP, ETA, billing, arrival and departure sates, room types based upon group resumes.
◦ Ensure group blocks, group rooming lists, billing and cut off dates are maintained.
◦ Process Rooming Lists accurately and in a timely manner
◦ Pre-Block all groups needs for suites, villas, and connecting rooms
◦ Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
◦ Ensure all group reservations received via regular mail, fax, or email are entered into the PMS accurately and in a timely manner.
◦ Follow all Omni credit policies
◦ Control suite inventory and specialty rooms according to suite request policy.
◦ Monitor group pick up and advise DORM if group should be re-forecasted
◦ Report to the DORM any changes in group pick up that would effect selling strategies
◦ Adhere to the selling strategies set by the DORM
◦ Maintain group files according to group check list i.e. history, addendums, current contract, suites blocked, VIP’s identified, etc.
◦ Attend Pre-convention meetings
◦ Attend Resume meeting
◦ Attend Group Pick up meeting
◦ Attend Reservations departmental meeting

Qualifications:
◦ Previous Reservations/Front Office Experience
◦ Previous working knowledge of ORS/OPMS/Delphi
◦ Customer Service Oriented
◦ Professional telephone etiquette
◦ Knowledge of Microsoft Office Applications
◦ Excellent Communication Skills
◦ Ability to Multi-Task

Physical Requirements:
◦ Remain in stationary position for long periods of time throughout work shift
◦ Come to work on time daily
◦ Dressed according to Omni Appearance Standards with a name tag and a smile.

Work Environment:
◦ Interior of Hotel behind the Front Office
◦ Small office environment
◦ Minimal traffic and under variable noise levels.

Tools/Equipment:
◦ Desk, computer, printer, calculator, telephone
◦ Photo copy machine, facsimile machine
◦ writing utensils, filing cabinets, file folders, and paper

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.