Job Description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

The Group Events Administrator provides administrative and operational support for the Groups and Reservations department, assisting with group proposals, contracts, deposits, billing, event coordination, and guest communications. This role works closely with multiple resort departments to support accurate event planning, seamless execution, and a high-quality guest experience

Primary Duties and Responsibilities

Secure signed contracts and deposits in a timely manner.
Edit and create group proposals.
Ensure initial and final payments, as well as contracts, meet all deadlines.
Assist in gathering and organizing all necessary information related to group reservations, events, and tournaments, including room reservations, tee times, and dining arrangements.
Assist in addressing guest inquiries and supporting the resolution of complaints under guidance.
Create banquet event orders, or BEOs, for non-group events, including but not limited to cottage dining.
Coordinate with Groups to ensure billing allocations are properly set for incoming groups.
Manage and maintain positive cross-departmental relationships on behalf of the Groups department.
Order supplies and monitor the budget for the Groups and Reservations department.
Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies.
Maintain and update the groups calendar to ensure accuracy.
Work closely with the Food & Beverage Events team to coordinate group dining events.
Assist in producing month-end and requested reports.
Assist in managing corporate and winter event requests with our third-party consultant.
Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices.

Qualifications

High school diploma required. College degree preferred.

Familiarity with Microsoft Office including Word, Excel, and Outlook.
Strong written and verbal communication skills, including clear, concise correspondence.
Excellent interpersonal skills with a strong customer service mindset.
Highly organized and detail-oriented, with strong time management and multitasking abilities.
Demonstrates critical thinking and problem-solving skills.
Ability to anticipate needs and adapt to changing priorities.
Professional demeanor, emotional intelligence, and a consistently positive attitude.
Ability to work flexible hours, including evenings, weekends, and during peak event periods.
Comfortable working independently and collaboratively in a fast-paced environment.

Physical Requirements and Working Conditions

Hybrid position with time spent both remotely and on site.
Regular use of computers, phones, and event or reservation systems.
Must be able to communicate clearly with guests, team members, and leaders.
Requires sitting, standing, walking, bending, and moving throughout the workday.
Periodic outdoor exposure related to resort operations and events.
Must be able to lift up to 30 lbs occasionally.

Perks

Restaurant & Retail Discounts
Employee Meal Program
Golf Privileges
Uniform Allowance
Employee Assistance Program – Canopy

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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About Dream Golf

Dream Golf is a growing collection of golf destinations developed and operated by the Keiser family. At our properties you will find soul-stirring golf built in harmony with the land, employees who welcome you with warmth and hospitality, and destinations that embrace the rugged beauty of natural environments. Your next golf adventure awaits you at Bandon Dunes, Sand Valley, Rodeo Dunes, and beyond…

Industry

Travel & Hospitality

Company Size

51-200 employees

Headquarters

Chicago, Illinois

Year Founded

Unknown

Website

dreamgolf.com

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