Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events intern, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Learn how to convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
• Develop your upselling and conversion skills: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
• Support event scheduling: Manage the events calendar to support optimal yield and space utilization
• Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
• Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
• Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery
• Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Advanced level of English (B2-C1)
• Proficiency in Microsoft Office tools: Excel, Word, and PowerPoint
• Strong communication, organizational, and planning skills
• Positive attitude and proactive mindset
• Commitment to delivering the highest level of customer service
• Strong organizational abilities
• Ability to work independently and as part of a team
• Professional appearance and presentation
• Professional and appropriate conduct

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Access to online training on the Hilton University platform, with more than 2,000 courses available

• Access to Wellhub App (Gympass)

• Birthday off

• Free Breakfast everyday in our canteen

Diversity, Equity & Inclusion is at the core of who we are.

We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” (hiltonrecruitingsurvey@hilton.com) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you