Job Description

About Rightangled

Rightangled is an online pharmacy dedicated to transforming healthcare through innovative solutions and exceptional customer service. Our offerings include prescription medications, over-the-counter products, and personalised healthcare services aimed at enhancing patient outcomes.

Base Salary

Up to £90,000/yr

We’re seeking an experienced and highly operational Group Chief Operations Officer (COO) to join our senior leadership team on-site in London, Hammersmith. Reporting directly to the CEO, the COO will act as a strategic and executional partner, taking ownership of day-to-day operations across our global pharmacies.

You will be responsible for overseeing global operations across fulfilment, clinical services, customer experience and supply chain. Ensuring scalability, efficiency, and operational excellence as the business grows internationally. It's important for this position that you have had experience building efficient, scalable operational systems, Driving automation and AI adoption, Improving customer experience and retention and also ensuring seamless coordination across global teams.

Key Responsibilities

• Operational Leadership: Oversee end-to-end operations across fulfilment, warehouse management, logistics, clinical operations, and customer experience.
• Process Optimisation & Automation: Design and implement scalable processes, leveraging automation and AI solutions to improve efficiency, reduce costs, and increase operational output.
• Warehouse & Fulfilment Management: Lead and optimise warehouse operations and fulfilment processes, ensuring timely and accurate delivery across all markets.
• Customer Experience & Retention: Drive improvements in customer journeys, retention strategies, and service quality across all touch points.
• Global Team Leadership: Manage and align cross-functional teams across multiple regions, including clinical, operations, logistics, and customer experience.
• Performance & Efficiency: Establish KPIs and performance frameworks to monitor and continuously improve operational effectiveness.

Requirements

Must-Have Experience

• Strong background in warehouse management and fulfilment operations
• Proven experience improving customer experience and retention
• Experience managing cross-functional teams across global operations
• Demonstrated success in building automated systems and implementing AI-driven efficiencies
• Minimum of 10 years senior operational leadership experience

Technical Skills

• Experience with warehouse management systems (WMS)
• Exposure to automation tools and AI agents
• Strong understanding of operational systems and process optimisation

Leadership & Soft Skills

• Strong, confident leader with a hands-on approach
• Highly organised with strong attention to detail
• Disciplined, execution-focused, and able to drive results in fast-paced environments

Nice to Have

• Experience in online pharmacy or e-commerce
• International operational experience across multiple markets

Benefits

Why Join Us?

At Rightangled, you’ll have the opportunity to play a crucial role in shaping the future of healthcare delivery. As COO, you will lead a talented and dedicated team focused on improving patient outcomes and enhancing operational efficiency. We value innovation, collaboration, and a commitment to excellence—qualities we seek in our next operations leader.

What We Offer

- Competitive Executive Salary

- Performance-Based Bonus Opportunities

- 20 Days Holiday + UK Bank Holidays

- Pension Scheme

- Access to Advanced Operational Tools and Technology

- Global operations ownership and high autonomy

This is a unique opportunity for a strategic and results-oriented operations professional to make a significant impact in a fast-growing healthcare organisation. If you’re ready to lead and drive operational excellence, we’d love to hear from you!