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  To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
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  To check all reservations/bookings downloaded from Central Reservation Office, confirm send correspondence where necessary
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  To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
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  Ensuring that reservation, events policies and procedures regarding payments, confirmations& terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
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  To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
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  Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
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  To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
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  To ensure that deposits and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
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  To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
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  General Office and Admin duties.
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  Maintaining all guest/agent/company profiles in Opera.
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  Handling guest Queries.
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  Any other relevant duties.

Requirements

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  At least 2 years’ experience in Individual and Group/Block Reservations is essential.
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  Banqueting / Events Booking experience essential.
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  Excellent knowledge of Microsoft Office.
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  INFOR “Individual and Group/Block Reservations” experience (Essential)
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  INFOR “Front Office and Cashiering functions” an advantage.
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  Excellent administration skills.
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  Setting up of group contracts and invoices.
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  Good understanding of Revenue Control & Yield Management.
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  Fluent in English – verbal and written.
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  Excellent telephonic and written communication skills.
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  Able to work under pressure.
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  Time management skills.
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  Display a high level of emotional intelligence.
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  Ability to work alone as well as with a small team.
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  Customer orientation, professional charm and sophistication is an advantage.
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  Presentable.
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  Ability to work shifts and occasional overtime.
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  Grade 12
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  Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.