Job Description

Group Agency Manager

Jensten have an exciting opportunity for a Group Agency Manager.

We recognise that great people don't always tick every box, and we're excited to hear from candidates who can demonstrate potential, enthusiasm, strong organisational skills, and a willingness to learn. Previous experience in agency management isn't required, and we welcome applications from graduates, career changers, and individuals at the start of their professional journey.

Working as part of a close-knit team of three, you'll receive training, support, and exposure to a wide range of stakeholders across the business while developing specialist knowledge of insurer relationships, agency agreements, regulatory requirements, and business processes across the Group. You'll play an important role in supporting the administration of insurer, MGA, sub-broker and inter-company agency agreements, including Terms of Business Agreements (TOBAs), helping to ensure robust processes and controls are maintained across the organisation.

This is a remote position, working Monday to Friday from 9:00am to 5:30pm, with the expectation of attending one in-person meeting per month in Huntingdon.

What You'll Do

• Maintain and update a central TOBA and sub-agent log.
• Support the onboarding of new, amended, and acquired insurer and sub-broker agencies.
• Assist with processes that enable wholesaling and cross-selling of Group products.
• Review insurer TOBAs and support new agency applications.
• Handle agency and TOBA maintenance activities and respond to queries.
• Support the setup and integration of sub-agents, franchisees, and acquisitions.
• Assist with audit requests relating to insurer and client money processes.
• Produce information and responses for regulatory, conduct, and internal reporting requirements.
• Build strong working relationships with insurers, brokers, and colleagues across the Group.
• This list is not exhaustive and other activities will be required to support senior team colleagues and mini-projects.

About You

We're open-minded about your background. You don't need to have worked as a Group Agency Manager before and we recognise that successful candidates may come from a variety of educational, professional, or industry backgrounds.

What matters most is your willingness to learn, your attention to detail, your ability to build relationships, and your desire to develop into a specialist role within a growing business.

We'd particularly welcome applications from:

• Recent graduates looking to build a career in financial services or insurance.
• Individuals with experience in administration, operations, customer service, compliance support, account handling, underwriting support, or other office-based roles.
• Candidates looking to take the next step in their career and develop specialist knowledge.
• People who can demonstrate strong potential, even if they don't meet every requirement listed below.

You'll Ideally Have

• Strong communication and relationship-building skills.
• Good organisational skills with the ability to manage multiple tasks and priorities.
• A high level of attention to detail and accuracy.
• A proactive mindset, curiosity, and a willingness to learn new skills.
• Confidence using Microsoft Outlook, Word, and Excel.
• The ability to work quickly and independently while remaining connected with a remote team.
• An interest in financial services, insurance, business operations, or stakeholder management.
• Experience underwriting platforms would be beneficial but is not essential.

What We Offer

We believe in rewarding our people and supporting their development. When you join us, you'll benefit from:

• Flexible remote working with occasional in-person collaboration.
• Comprehensive training and ongoing development support.
• Opportunity to work in a supportive, forward-thinking team who embrace the use of AI.
• Competitive salary with annual reviews and annual bonus.
• 27 days annual leave (including your birthday and a religious holiday of your choice), plus bank holidays.
• 5% employer pension contribution.
• Flexible benefits tailored to your lifestyle.
• Group Life Assurance.
• Fully paid parental leave (three months for maternity, paternity, and adoption).
• Professional development support, including study funding.
• Perks at Work discounts on gyms, dining, shopping, and more.
• Holiday purchase scheme, allowing you to buy up to five additional days each year.

About Jensten Group

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

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