Job Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Client Services Craft

Our Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross-functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.

This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.

What You’ll Do:

• Manage a portfolio of accounts and drive overall client success
• Lead, mentor, and develop a high-performing client services team
• Guide project execution, ensuring compliance with processes and regulatory standards
• Oversee and manage project budgets, forecasting, and staffing needs
• Collaborate with cross-functional teams to deliver high-quality programs

Qualifications

Required:

• 10+ years of client service experience in the advertising industry
• 5+ years of pharmaceutical or healthcare advertising experience
• Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
• Proven ability to build strong client relationships at the Director/Senior Director level
• Strong financial acumen in forecasting, budgeting, and resource planning
• Strong presentation and communication skills

Desired:

• Experience contributing to account planning and identifying client growth opportunities
• Knowledge of US pharmaceutical and healthcare marketing regulations
• Ability to lead client meetings and clearly communicate feedback to internal teams
• Experience creating or reviewing scopes of work with project management partners
• Enthusiasm for integrating AI into workflows
• University degree required; MBA preferred

Additional Information

#LI-AS1 #LI-Hybrid

The base salary range for this position is between USD $170,000 to $210,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.