Job Description

Group Account Director

Department: Gravity Edge

Employment Type: Full Time

Location: Massachusetts

Reporting To: Janet Casey

Compensation: $175,000 - $200,000 / year

🌍 Join Our Global Team Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients. With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing. At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us. About the roleWe’re searching for a Group Account Director, you will be a strategic thinker with a deep understanding of integrated marketing and brand-to-demand strategies. You’ll be empathic and driven to engage with the challenges and opportunities facing our clients, and constantly curious about best practices and trends across marketing, communications, and customer engagement.

You will have strong leadership, communication, and negotiation skills; courage in the face of challenge; and a proven track record of building and maintaining long-term relationships with clients from the C-Suite level down, stakeholders, and teammates.

You will be responsible for developing and mentoring your team, while promoting an integrated, accountable, and collaborative culture. We recognize strategic thinking, collaboration, curiosity, empathy, and a drive for excellence as attributes that thrive within our organization, and welcome those with diverse backgrounds and experience paths to apply.

Key Responsibilities

• Lead and manage a client services team across an $8m+ revenue account group, ensuring delivery against client growth objectives, budgets, and timelines
• Establish and maintain strong relationships with key client leadership, decision-makers, and influencers within client organizations, as well as internal and external partners
• Develop and implement strategic plans for account growth and retention, identifying new opportunities and areas for improvement
• Provide strategic guidance and direction to clients based on their goals, needs, and challenges, presenting creative and effective solutions that drive measurable results
• Lead teams to deliver a vision of account opportunity and performance, using data and insights to optimize campaigns and demonstrate value and ROI
• Define and elevate quality standards and best practices across all global team activities
• Drive collaboration and shared best practices within client services and across the agency
• Resolve issues or conflicts as they arise, ensuring client satisfaction and retention
• Contribute to the overall vision and direction of the agency, including participation in new business development and pitching
• Other duties as assigned

Skills, Knowledge and Expertise

• Bachelor’s degree in marketing, business, communications, or related field, or equivalent experience
• 7+ years of experience in account management, preferably within an agency environment
• 3+ years of experience leading and managing teams
• Experience developing and executing integrated marketing strategies across multiple channels and platforms
• Experience working with clients across a variety of industries, including technology, healthcare, manufacturing, and other complex sectors
• Excellent communication, presentation, and negotiation skills, both written and verbal
• Strong analytical, problem-solving, and decision-making skills, with the ability to use data and insights to drive action and results
• Passionate, proactive, and collaborative, with a customer-centric mindset and growth-oriented attitude

💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career. Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure:At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Base salary range: $175K–$200K USD per year