Contract Manager
Location: Birmingham
Salary: Competitive
Contract Type: Full time, permanent
Typical Hours: 40 hours per week, Monday-Friday
You take pride in running great sites, building strong client relationships, and leading people with fairness and clarity. That’s exactly the kind of leadership we value at Ground Control.
We’re looking for a Contract Manager who owns their region with confidence, someone who delivers high standards, tackles problems early, and represents the business with professionalism and pride. You’ll have real autonomy, the support of an experienced operational network, and the freedom to make decisions that shape the success of your contracts.
What you’ll do;
In this role, you’ll take full ownership of your region and play a key part in maintaining strong client relationships and high standards across every site.
Lead the end-to-end delivery of grounds maintenance services across your region, ensuring each site is well-presented, safe and delivered to the standards expected by our clients.
Build strong, long-term relationships with customers, acting as their main point of contact and proactively managing expectations, feedback and service improvements.
Provide clear leadership to DE teams and subcontractors, setting standards, monitoring performance and ensuring work is delivered consistently, efficiently and with pride.
Plan, organise and prioritise daily and seasonal operations, making sure SLAs are achieved, schedules run smoothly and health and safety requirements are always met.
Identify opportunities for extra works and service enhancements, using your knowledge of sites and client needs to add value and contribute to regional growth.
Tackle issues early and maintain strong performance across all contracts, using sound judgement, problem-solving skills and a calm, practical approach to challenges.
Work closely with Regional Operations Directors, HSQE partners and central support teams to ensure your region runs effectively and clients receive a seamless, reliable service.
What you’ll get;
The freedom to run your region with trust, not micromanagement
A region where your leadership shapes performance, client satisfaction and long-term success
Scope to grow your portfolio and influence as you deliver strong results
Development opportunities through hands-on leadership, turnaround work and cross-functional collaboration
What we’re looking for;
Proven experience managing grounds maintenance or horticultural contracts (or similar multi-site service delivery environments), with a clear understanding of operational standards, seasonal demands and what “good” looks like on-site
A confident, organised leader who sets clear expectations, follows through on commitments and takes ownership of regional performance and culture
Someone who builds trust quickly with clients and teams: credible, communicative and able to handle difficult conversations with fairness and professionalism
A calm, solutions-focused problem solver who can prioritise, make sound decisions under pressure and tackle issues early before they escalate
Strong commercial awareness, able to spot extra works opportunities, protect margins and balance quality with efficiency
High personal standards around safety, quality and service delivery, with the judgement to maintain them even when resources are stretched
A full UK driving licence, as you’ll be travelling across your region to meet clients, support teams and ensure consistent delivery
What to expect from our recruitment process at Ground Control
We aim to make our process clear, supportive, and straightforward—so you always know what’s coming next.
Application review: Once you apply, our Talent team will carefully review your application against the key skills for the role
Optional video: You’ll have the chance to submit a short video to showcase your skills and personality—this is completely optional
Intro call: If you’re a good match, we’ll invite you to book a short (up to 30 minutes) telephone interview at a time that suits you
First interview: If selected you’ll then take part in an interview, either on Teams or in person, depending on the role
Next steps: For some roles, there may be a technical assessment and a second-stage interview either on teams or in person.
We’ll keep you updated throughout and make sure you feel supported at every stage
Benefits;
Competitive salary – aligned with your skills and experience
Performance linked bonus: Bonus opportunities aligned to your level and contribution
Pension scheme – helping you plan for the future
Recognition schemes – celebrating and rewarding great work
Private GP service – fast, convenient access to medical support
Life insurance – providing added peace of mind
Subsidised gym membership – supporting your health and wellbeing
Holiday buy scheme – purchase up to 5 additional days of annual leave
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.
We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.
We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #Mainttr
#INDHP
Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment. We have a strong commitment to sustainability, using technology and data to nurture natural environments and enable our customers to deliver on their environmental promises.
We offer award-winning services including, Grounds Maintenance, Winter Gritting, Landscape Construction, Design, Arboriculture, Electric Vehicle charge point installation and much more to over 50,000 commercial properties across the UK.
Ground Control’s vision is to leave the world in a better place than we found it. We are on a mission to realise the potential of human nature by bringing together people, places and the planet, which is Human Nature: At Its Best.
