Job Description

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

We are hiring for an individual to join our Property Services team as a Wellness Worker. The Property Services department provides support to the programs of House of Friendship. The Grounds Light Maintenance Worker will provide indoor and outdoor custodial services as well as minor maintenance support to House of Friendship programs; providing timely support while ensuring all interactions with individuals are respectful and supportive.

This is a contract position, from approximately September 28, 2026, to December 31, 2027. This full-time position offering 37.5 hours per week. Schedule is Monday to Friday, from 8:30am to 4:30pm. Valid G class driver’s license and access to a reliable vehicle required. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment.

Key Responsibilities:

• Complete seasonal outdoor maintenance tasks (mowing, trimming, sweeping, raking and removing leaves, shoveling snow, applying ice melt, collection and disposal of litter, general custodial duties)
• Ensure grounds and exterior areas of House of Friendship buildings and locations are kept clean, safe and in a presentable condition
• Clean common areas, office spaces, staff spaces, and treatment spaces
• Work with and engage program participants with daily cleaning, ensuring they are performing their roles as instructed
• Address behavioural concerns while working alongside program participants
• Support with conflict de-escalation and risk mitigation to promote safety and participants’ wellbeing
• Solve issues and take initiative to ensure that respective sites are safe, in good working order, and disinfected regularly
• Provide support as required to maintenance technicians performing service work in tenant and participant spaces
• Performing minor indoor maintenance tasks (painting including prep and cleanup, filter changes, minor repairs as needed)
• Ensure refuse containers are moved to the correct locations on pick up dates
• Ensure maintenance storage locations are kept clean and organized
• Respond to interior and exterior maintenance and repair requests as assigned
• Provide support with emergency clean up (e.g. following a plumbing breakdown)
• Support maintenance staff and external contractors in the execution of their work at the program (e.g. plowing contractor, plumbers, electricians)

Job Specific Knowledge/Skills:

• Knowledge and experience in a related field is preferred; carpentry, plumbing, electrical, mechanical, painting and refurbishing
• Knowledge of building code, property standards, fire, health and safety regulations preferred
• Skilled at detailed record keeping and task completion

Education/Experience:

• Minimum Grade 12 education required
• Minimum 1-2 years of experience working in building maintenance, and custodial cleaning processes
• Knowledge of property standards, fire, health and safety regulations preferred
• Trade certificate or experience considered an asset

Critical Skills:

• Commitment to understand and uphold the mission and values of House of Friendship is expected
• Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required
• Ability to work professionally as a team member with staff, participants and community members
• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
• Must be dependable, professional, flexible, a team player, and have a positive attitude
• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
• Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

• Time off includes vacation pay and 2 personal days per year 
• Employee & Family Assistance Program 

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 4

Min: $23.43

Mid: $26.45

Max: $29.48

Working Conditions:

• Generally daytime hours (8:00am to 4:00pm) with some flexibility based on program needs
• This position involves heavy lifting
• Must be physically able to lift/move heavy items such as bags of softener salt
• Travel throughout Waterloo Region
• Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a current vacancy.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/grounds-and-light-maintenance-worker-waterloo-region-on-NiNr4c

By end of day September 23, 2026.

Artificial Intelligence (AI) is not being used in the screening of applications.