Ninja 🥷🏽 نينجا

Ground Operations Team Member

Ninja 🥷🏽 نينجا  •  Jeddah, SA (Onsite)  •  13 days ago
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Job Description

Join Our Team as a Ground Operations Team Member!

Are you passionate about fieldwork and ensuring smooth daily operations? We’re looking for a Ground Operations Team Member to join our dynamic team!

In this role, you’ll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You’ll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations

Key Responsibilities:

  • Visited Stores & Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
  • Captains Training & Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards.
  • Captain Room Audit & Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards.
  • Captain Performance and overall issues & Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency.
  • Ground Trips with captain & Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party.
  • Captains Overall Issues & Reporting all captains issues

Requirements

  • High school diploma or equivalent.
  • Diploma or certification in logistics, supply chain, or related field (preferred)
  • Basic understanding of logistics and ground handling operations
  • Basic computer literacy and experience with Microsoft Office or logistics software
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience in coordinating with drivers/captains and ensuring compliance with SOPs
  • Knowledge of safety and security protocols in a logistics or aviation environment
Ninja 🥷🏽 نينجا

About Ninja 🥷🏽 نينجا

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential — grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.

Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.

Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, we’re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.

With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Riyadh, Saudi Arabia, SA
Year Founded
2022
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