Job Description

Lead Transportation Coordinator

Job Summary

The Lead Transportation Dispatch Coordinator is responsible for providing exceptional customer service, expert logistical support, and accurate, efficient trip coordination for NORA clients. This role requires a strong understanding of NORA’s regions, bases, and coverage areas, as well as the ability to manage complex transportation logistics and resolve escalated issues.

Duties and Responsibilities:

• Assist the team supervisor with complex logistics, challenging trip coordination, and escalated issues.
• Provide leadership and operational support in the absence of the assigned team supervisor as needed.
• Collaborate with the shift supervisor to ensure trip accuracy, communicate updates to drivers and customers, and manage active trips in FileMaker.
• Serve as liaison for NKR and commercial-related matters when commercial staff are unavailable.
• Supports in the ongoing development, training and coaching of new hires and current dispatch team members. c
• Communicates regularly with the supervisor team and provides timely updates regarding operational needs, concerns and escalations.
• Support role-specific customer requests in coordination with OPO’s
• Oversee assigned dispatch regions and review associated records for accuracy and completeness
• Perform other duties as assigned.

Requirements

• Minimum of 90 days of Transportation Coordinator experience - Required
• Demonstrated ability to guide, coach, and mentor other team members.
• Strong knowledge and understanding of transportation dispatch operations.
• Working knowledge of FileMaker.
• Detailed knowledge of NORA regions, bases, and coverage maps.
• Ability to build and maintain strong working relationships with drivers, region directors, supervisors, and other staff
• Ability to adapt training and coaching methods to accommodate different learning styles and levels of experience.
• Strong problem-solving and decision-making skills, particularly in high-pressure or time-sensitive situations.
• Willingness and ability to maintain a flexible schedule based on operational needs.
• Clear, concise and professional verbal and written communication skills.
• Ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, team-oriented environment.
• Demonstrated ability to remain calm, organized, and solution-focused when handling complex or escalated situations.

NORA values a diverse and inclusive workplace. We provide equal employment opportunities for all applicants without regard to individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local law.