Job Description

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Complete Express Check out envelopes.
• Ensure security boxes are maintained and run within security procedures.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Any other duties requested by the Night Manager.
• Ensure the correct welcome is given to all callers.
• Ensure the correct welcome is given to all guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Ensure all cash and credit is handled with related paperwork.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
• Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
• Perform any other duties within the employee’s range of competence as required by management.

Qualifications

Knowledge and Experience

• Previous 1-2 years’ experience working in Front Office or hotel outlets.
• Knowledge of PMS Opera Cloud.
• Computer literate, with particularly strong knowledge of MS Excel.
• Previous experience of working in a hotel Finance Department preferred.
• Understanding of the responsibilities of other areas within the Finance Department preferred.

Competencies

• Pride in ensuring the accuracy of work.
• Strong analytical skills.
• Excellent grooming standards.
• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Time management skills with the ability to multitask.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

Additional Information

You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.