Job Description

Wild Rose Co-operative Association Ltd. is seeking a motivated and customer-focused Grocery Supervisor to join our team. This role is ideal for a service-driven retail professional who is passionate about delivering exceptional experiences for our member-owners while ensuring merchandising excellence, operational efficiency, and a well-presented shopping environment.

Who we are:

Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn about who we are and how you can help bring our brand to life, visit us at www.wildroseco-op.crs.

What you'll do:

• Responsible for ordering and receiving products ensuring the merchandise’s quality and completeness of the order.
• Place merchandise neatly into designated areas, and complete all mandatory documentation.
• Ensure stock is on shelves and displayed, any damaged or dated products are removed, and all goods intended for sale are organized to meet established standards following FIFO and assist the grocery team as required.
• Identify issues and areas for improvement with customer experience within the grocery department.
• Promotes and ensures adherence to brand and merchandising standards, marketing efforts, and image standards.
• Ensures all applicable company policies and procedures are communicated and adhered to and ensures safety and regulatory requirements and procedures are implemented and maintained.
• Applies operational knowledge in key performance areas and works with the Grocery Manager in the allocation of team assignments to achieve objectives.
• Ensures prompt, efficient, and friendly customer service is provided at all times. Maintains high customer service levels to ensure customer satisfaction and identifies areas for improvement. Ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner. Take corrective action with team members if the established standards are not being met.
• Recruit, train, coach & motivate the department team while fostering a positive work environment that enables the engagement of all team members in the pursuit of desired results.
• Provide leadership to the department, including goal setting, scheduling and assigning work, performance management, training and development of team members
• Other duties as assigned.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

• You have 2+ years of relevant retail experience
• You have 2+ years of relevant customer service experience
• You have 1+ years of leadership experience
• You have a Grade 12 diploma (additional Business education would be an asset)
• Foodwise certification is required (can train internally if candidate does not already possess)

This role is based on 40 hrs/week (additional hours may be required as per operational requirements), the successful candidate will have the ability to work days, evenings, weekends and Statutory holidays as needed.

This role will require the use of various computer programs, AI predictive software, and phone applications. This role will require the ability to stand for extended periods of time, crouch, kneel, climb, reach overhead, sit, and lift heavy items up to 50 lbs.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer­ contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

The Co-operative wishes to thank all applicants for their interest, but only those candidates selected for an interview will be contacted.

Wild Rose Co‐operative Association Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.