Job Description

Store Manager

Reporting to: Managing Director

About the Role

We are looking for an experienced and results-driven Store Manager to lead the full operation of a busy retail grocery store. You will be responsible for driving sales, maximising profitability, and ensuring an exceptional experience for both customers and staff.

Key Responsibilities

Operations & Sales

• Drive store performance to meet and exceed sales and profit targets in line with the annual budget
• Tour all departments regularly to ensure standards of cleanliness, safety, and productivity are consistently met
• Monitor operations and identify opportunities for improvement
• Oversee accurate inventory management, cycle counts, and product freshness
• Review pricing, specials, and temporary price reductions across the sales floor
• Implement and oversee effective security and fire safety programmes

Financial Management

• Prepare and manage the store's annual operating budget, ensuring the business operates within budget and maximises profitability
• Oversee all cash accountability and accurate store bookkeeping
• Negotiate contracts and pricing with vendors and suppliers
• Submit weekly summary reports to the Board of Directors covering ongoing projects, completed tasks, and key issues

People Management

• Lead, motivate, and develop a high-performing team across all departments
• Oversee scheduling, payroll administration, and effective utilisation of store personnel
• Conduct yearly performance appraisals for all members of management
• Liaise with HR on hiring, performance, disciplinary matters, and team changes
• Foster a positive team culture with strong morale and open communication
• Ensure all staff are courteous, professional, and responsive to customer needs

Customer Experience

• Ensure all customer complaints and requests are handled promptly and professionally
• Maintain high standards of merchandising and product presentation to maximise sales
• Greet customers and remain observant on the shop floor

Strategy & Compliance

• Chair regular department manager meetings to maintain efficient and informed operations
• Research and identify new trends in the grocery retail industry; propose and implement initiatives with Board approval
• Ensure all company policies, procedures, and compliance requirements are upheld
• Act as a company representative both within the store and in the wider community
• Be available and responsive in the event of any emergency

Qualifications and Skills

• High school diploma or equivalent; a relevant tertiary qualification is an advantage
• Minimum 10 years of experience in grocery retail, with at least 5 years in a Store Manager or General Manager role
• Strong knowledge of perishables and retail grocery operations
• Proven ability to lead teams, drive change, and improve operational efficiency
• Excellent communication and interpersonal skills
• Solid understanding of budgeting, inventory, and basic financial management
• Highly organised with strong multitasking and time management abilities
• Motivated, detail-oriented, and able to thrive in a fast-paced environment

Physical Requirements

• Role involves standing, walking, bending, and climbing throughout the working day
• Must be able to lift and manoeuvre items weighing up to 50 lbs or more
• Availability for weekend, evening, and holiday shifts is required

Additional

• May be required to take on projects or duties outside the standard remit that benefit the business