Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
This role is a key part of the Labor Relations Department, ensuring the timely, accurate, and compliant administration of contractual grievance processes. You’ll take ownership of coordinating meetings, tracking cases, and maintaining high‑quality grievance data while navigating new challenges in a constantly evolving industry.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Support the Labor Relations organization through reporting, tracking, and administrative tasks in the areas of bargaining and grievance management, while building foundational skills to grow into a Labor Relations professional.
• Track grievance statuses, deadlines, and case progress.
• Maintain the arbitration calendar and manage the arbitrator panel.
• Assist in coordinating grievance meetings with union partners.
• Support arbitration preparation, case organization, and related documentation.
• Provide timely reporting and updates to Labor Relations leadership.
• Learn core concepts of current and historical represented workgroup contracts and Railway Labor Act principles, while developing an understanding of American Airlines’ operational groups.
Minimum Qualifications- Education & Prior Job Experience
• High School Diploma or relevant experience
• 1+ years of experience in Labor Relations, HR, legal support, or union environments
Preferred Qualifications- Education & Prior Job Experience
• Bachelor's degree in business or related field
• Experience with SharePoint or case-tracking systems
Skills, Licenses & Certifications
• Proficiency in Microsoft Products (Word, Outlook, PowerPoint, SharePoint, etc.)
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to work under deadlines
• Collaborative with team members and desire to contribute to the organizational goals
• Ability to gather data and share in a way that tells a story
• Strong problem-solving and research skills
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
