Job Description

Grievance and Healthcare Request Specialist

FT / PT Status – Full-Time
Salary – $22.42 - $22.42 Hourly Wage
Remote Work / In-Office – In-Office / On-Site

Recruiter – Angie Rhodes | arhodes@utah.gov |
Application Deadline – 7/31/2026

Key Responsibilities

The Office Specialist II is a critical role within the Administrative Services team designed to ensure facility compliance with mandatory National Commission on Correctional Health Care (NCCHC) standards. This position primarily oversees the digital record-keeping workflow by processing and scanning high-volume healthcare documentation, thereby removing administrative burdens from clinical staff so they can focus on direct patient care.

Key responsibilities and day to day responsibilities of this position:

• Retrieve written HCRs from designated facility boxes, verify the physical count against the night charge nurse's collection logs, and flag any discrepancies before scanning;
• Scan in healthcare requests;
• Analyze and present on monthly Administrative Services and Clinical staff data;
• Send memos out to our patients following appointment with provider instructions or follow up;
• Open, assign, review and close out medically related grievances;
• Review scanned documents in the electronic health record (EHR) to ensure images are clear, legible, and correctly indexed to the individual patient's permanent file;
• Document the volume of administrative tasks offloaded from clinical staff (CNAs, EMTs, and nurses) to help leadership measure improvements in clinical efficiency;
• Support the Division in maintaining NCCHC accreditation.

Qualifications

Minimum or "day-one" qualifications:

• High-Volume Data Entry & Document Processing Experience: Proven experience accurately processing a high volume of physical and digital records (e.g., managing a daily workflow of over 120 time-sensitive documents).
• Proficiency with Enterprise Office Hardware & Scanning Systems: Demonstrated technical capability to efficiently operate commercial high-speed scanning equipment, batch files, and navigate digital document-management databases.
• Strong Organizational & Quality Assurance Skills: Exceptional attention to detail with a verifiable ability to cross-reference physical documentation against logs, identify indexing errors, and maintain strict data integrity.
• Basic Data Tracking & Reporting Skills: Experience maintaining administrative logs, tracking operational metrics, and compiling basic data summaries into organized tables or spreadsheets for leadership review.
• Professional Communication & Call/Mail Handling: Ability to handle sensitive written correspondence, draft formal memos, and route internal communications professionally within a complex administrative team environment

Preferred or trainable/on-the-job qualifications:

• Clinical, Correctional, or Health and Human Services Program Experience: Prior exposure to working within a medical, correctional, or human services environment, providing the contextual background needed to understand facility operations and patient dynamics;
• NCCHC Compliance & Communication Standards: Trainable familiarity with the National Commission on Correctional Health Care (NCCHC) digital record-keeping mandates, medical grievance tracking timelines, and patient communication standards;
• Public Records Law (GRAMA & UDOCA) Processing: Knowledge of, or immediate trainability on, the specific legal workflows, timelines, and redaction requirements necessary to fulfill Utah public record requests (GRAMA) and corrections data requests (UDOCA);
• Electronic Health Record (EHR) Software Interfaces: Ability to master the facility’s specific Electronic Health Record database and troubleshoot basic data interface issues between staff input methods and the permanent record system.

About the Role

Location –
1480 N 8000 W
Salt Lake City, Utah, 84116
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – Yes
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
For more information on Correctional Health Services, please visit our website

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.