Job Description

Welcome guests to restaurant, seat them.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.

• May be asked to handle guest complaints and special requests.

RESPONSIBLE BUSINESS

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.

• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.

• May assist with other duties as assigned.

• Coordinates activities of dining room to provide fast and courteous service.

• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.

• Schedules dining reservations and notes any special services for diners.

• Greets guests, escorts them to tables, and provides menus.

• Addresses complaints of patrons and ensures prompt and courteous service to guests.

• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

QUALIFICATIONS AND REQUIREMENTS

Salary: $24.48

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)

• Handling food objects, products and utensils

• Using a keyboard

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

• Basic math skills are frequently used when handling cash and credit, quantities, and variances.

• May be required to work nights, weekends, and/or holidays.