Job Description

Lalor Family Dental is a growing, family-owned dental practice with over 60 years of experience. We are looking for a part-time Greeter to work Thursdays and Fridays at our orthodontic office in Endicott.

Our Greeters welcome and assist patients while also supporting key Business Team responsibilities, including scheduling, insurance, patient communication, claims, and financial arrangements.

We provide full training and opportunities for advancement for motivated individuals who want to build a career in the dental field!

What You’ll Do:

• Welcome patients and families with warmth, professionalism, and clear communication
• Check in patients and help answer questions about their appointments and care
• Schedule appointments and coordinate care between the orthodontist and patients
• Verify insurance benefits and assist with orthodontic pre-authorizations
• Assist with managing insurance claims accurately and promptly
• Assist patients with financial arrangements and process payments
• Conduct patient outreach and follow-ups to keep treatment plans on track
• Maintain office records, spreadsheets, and other administrative tasks
• Support general clerical and operational duties to ensure the office runs smoothly
• Work as part of a team to provide a smooth, positive experience for patients of all ages

To be Successful:

• Highly capable individual who is results-focused
• Self-motivated and demonstrates initiative
• Extremely hardworking and thrives in a demanding environment
• Positive attitude
• Believes in a patient-centered approach to customer service in the dental environment
• Demonstrates innovative approaches to problem-solving
• Has experience leading others in a previous position, on a sports team, or through a club/organization
• Takes responsibility
• Serves with integrity
• Strong interpersonal, decision-making, and communication skills
• Strong organizational skills and attention to detail across multiple systems
• Clear, confident communication and a team-first mindset
• Willingness to learn insurance processes, scheduling, claims management, and other orthodontic business office functions
• High School Diploma or GED required; we will provide on-the-job training
• Previous orthodontic or dental experience is not required

About our company:

• Family owned
• Supportive, fun, patient-centered culture
• Opportunities for advancement
• Health, Vision, and Dental benefits
• 401(k) with company match
• Bonus potential after 90 days and again at 6 months
• Paid Time Off
• Employee Assistance Program
• The BEST company-sponsored events throughout the year
• Free parking
• Paid, on-the-job training

Hourly rate: $16.00-$16.50

Certified a Great Place to Work for 5 years running! Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment