Job Description

Mission

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

Main activities

• Be the client’s first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times

• Greet and welcome clients as they enter and leave the store

• Manage traffic inside & outside the store by knowing at any time which team members are available, greeting clients, determining their needs, and escorting them to the appropriate sales associate (match to traffic)

• Use the proper instore tools, both material & digital, to respond to clients and manage appointments

• Maintain the welcoming area (inside and outside) in clean and tidy condition

• Work in collaboration with the security team to ensure safety of clients and staff
  
  

Profile

• Experience in a customer-facing retail environment preferably dealing with a diverse clientele

• Strong interpersonal skills,

• Exquisite sense of hospitality

• Smiling, open, friendly

• Maintains an overview on the organization and keeps calm in hectic situations

• Diplomatic and solution-oriented

• A real sense of empathy for different types of customers and situations

• Presents perfectly (grooming)

• Fluent French and English. Dutch is a plus

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.