Job Description

Job Summary

A Greeter & Parking Lot Attendant is responsible for directing traffic, assisting guests with parking, monitoring drop-off and pick-up zones, ensuring safe and efficient lot operations, and providing excellent customer service in all weather conditions. An attendant plays a crucial role in creating a safe, organized, and welcoming guest experience, requiring attention to detail, customer service skills, and the ability to perform physically demanding outdoor work during the winter season. This position will work weekends and holidays.

Job Duties and Responsibilities

• Greet and Direct Vehicle Traffic: Guide guests to available parking spaces efficiently and safely, maintaining smooth traffic flow during peak arrival and departure times.
• Guest Assistance: Offer courteous and helpful service by answering questions about resort facilities, shuttle services, trail or road conditions, and providing directions.
• Safety Monitoring: Identify and report hazards such as icy patches, snow buildup, or improperly parked vehicles, and contribute to a safe working environment.
• Support Other Resort Operations: Assist other staff as needed and report supply needs or operational concerns to supervisors.

Job Specifications

Competencies:

• Customer Service Experience: Ability to interact positively with guests, demonstrating friendliness, patience, and professional communication skills.
• Problem solving and Teamwork: Ability to work independently or with a team and assist coworkers with routine tasks.
• Knowledge of Local Area: Familiarity with the resort layout, trails, and facilities is preferred.

Physical & Other Requirements:

• Capacity to stand and move outdoors for entire shifts in various weather conditions, including cold and snowy environments.
• Standing, walking, setting up equipment, and occasional light lifting are common daily tasks.
• Position is typically seasonal, requiring work on Saturday and Sundays and holidays.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2026 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.