We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
Courteously greet and escort guests to tables and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintain the cleanliness of the room at all times.
What you’ll be doing
Maintain complete knowledge of all menu items, special, and items of the restaurant
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant
Maintain complete knowledge of the correct use of equipment; use equipment only as intended. i.e. buffet equipment, etc.
Maintain complete knowledge and comply with all departmental policies and service procedures
Prepare station chart and assign stations to staff following departmental procedures
Set-up Host(ess) station with necessary supplies; always maintain cleanliness. Report shortages to Supervisor
Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; always maintain cleanliness
Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur
Place newspapers in designated areas for breakfast as specified in departmental procedures
Qualifications and Requirements:
Basic reading, writing and math skills. Prior customer service and/or cash handling experience in the hospitality industry preferred.
This job requires the ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Standing up and moving about the work area
Handling food, objects, products and utensils
Bending, stooping, kneeling
Other:
Communication skills utilize a significant amount of time when interacting with the guests and describing menu items, methods of preparation, etc.
Reading and writing abilities are utilized often when preparing meals from instructions or when monitoring inventory.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Anticipated Pay Range & Additional Job Information
* Pay rate $19.60
Union Property: Pay rate outlined follows contract requirements.
Unite Here Local 17
Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
* Medical, Dental and Vision Insurance
* Paid Vacation and Sick Days
* Holidays and Personal Days (Floaters)
* 401(k) Retirement Plan
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
