Job Description

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role
This is a part-time role working 30 hours per week across four days:

• Monday: 8:30-5:30 PM
• Tuesday: 8:30 AM – 5:00 PM
• Friday: 8.30 – 5:00 PM
• Sunday: 9:00 AM – 4:30 PM

These shifts are fixed, so it’s important that you only apply if these days and times work for you.

As a Library & Community Hub Assistant you will welcome and assist community members to access both library and council services.

While primarily based at Greerton Library, the role occasionally requires work at other library locations. Some of your tasks will include:

• Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.
• Supporting customers with printing, photocopying and scanning
• Issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, printing and scanning
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

You can find out more about working at Tauranga City Council here

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. If you have specific questions, please contact Shelley.Wu@tauranga.govt.nz

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

We look forward to receiving your C.V. and Cover Letter detailing why you are applying for this position.

Applications will close Tuesday 1st September at 11.59pm.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Greerton Library - Library & Community Hub Assistant, 30hrs per week