Greenhouse Experiences – Senior Manager (Experience Lead) – Deloitte University Location

This is an in-office role and onsite at the Deloitte University (DU) Campus, in Westlake, TX.

The Deloitte Greenhouse® has been instrumental in helping thousands of executives and teams tackle their most challenging business problems. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together.

We are passionate about helping executive teams overcome their most critical challenges. As a Deloitte Greenhouse® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences (“labs”) for client teams across industries. Experiences are powerful enablers for Deloitte teams to accelerate their account relationships and business objectives with key clients, and you will partner closely with Deloitte’s senior leaders to catalyze these opportunities. You will be part of a team that is committed to the growth of all members, to maintaining a customer-centric mindset, and to cultivating a culture that is learning oriented, passionate, and supportive.

While DU was primarily created for Deloitte professionals, we also invite clients to participate in specialized programs including Greenhouse® labs, transition labs for executive leaders, multi-client programs and signature experiences, such as the next-gen academy programs.This role will be part of the DU Greenhouse team that focuses on created elevated, memorable experiences for clients coming to DU.

Learn more about what we do and what it takes to join The Deloitte Greenhouse® and the experience at Deloitte University: The Leadership Center

Work you’ll do

The Deloitte Greenhouse® is searching for an experienced professional to join the Breakthrough Experience team as an Experience Lead This role offers the opportunity to work with a diverse range of clients, stretch your critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. You will be responsible for:

People Leadership: Fostering a collaborative, customer-centric, and inspiring environment with a focus on mentorship, development, and well-being. We are seeking an individual who thrives on team-oriented leadership and who is committed to growing and inspiring talent.

Relationship Building: Building and managing relationships with clients and Deloitte account teams. You will support the site lead with business development, strategic account partnership and stakeholder engagement. We are looking for someone with strong stakeholder management skills who enjoys cultivating and growing relationships

Experience Design: Maintaining accountability for experience designs, including providing feedback to drive the design forward and build the design capabilities and creativity of the delivery team, identifying appropriate subject matter advisors and IP, conducting pre-lab interviews, and ensuring an immersive experience for participants. We are looking for someone with strong design thinking and creative problem-solving skills who is passionate about creating innovative and dynamic experiences.

Experience Delivery: Serving as the lead facilitator, actively engaging all participants, synthesizing key insights during facilitation, and ensuring an exceptional experience for all participants. We are looking for someone with excellent facilitation/presentation skills who can confidently interact with senior executives and manage ambiguity.

Project Management: Overseeing the project management for all assigned labs, which includes providing support and guidance to lab teams in setting and tracking milestones and identifying and resolving risks.

Project Leadership: In addition to delivering client experiences, you may also have the opportunity to support national or local special projects, test creative and innovative approaches that could be leveraged in the Deloitte Greenhouse® portfolio and assist the site lead with team and operations management. We are seeking an individual who enjoys taking on new challenges and pushing boundaries.

What we’re looking for

In this role you will exercise skills in the following areas:

• Creating trusted relationships with key stakeholders within and outside the organization, and identifying new strategic relationships
• Creating a culture of customer service and continuously looking for ways to add value
• Managing multiple workstreams
• Thriving in environments with changes, unknowns, risks, and uncertainty
• Making decisions quickly and confidently, even with incomplete information
• Coaching, mentoring, motivating, inspiring, and developing team members
• Supporting and guiding teamwork, collaboration, and conflict management
• Actively listening, asking penetrating questions, and real-time conversation synthesis
• Persuading decision-makers to achieve win-win outcomes
• Diagnosing problems using formal problem-solving tools and techniques
• Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions
• Applying strategies, tools, and techniques to foster the learning and development of innovative thinking
• Innovation in experience delivery and ability to adopt of new skills and technologies to continually elevate the client experience

Qualifications

Required:

• Bachelor's Degree
• 10+ years of relevant work experience; at least 3 years of client service experience
• Strong executive presence, as well as strong writing and oral presentation skills
• Excellent facilitation skills with ability to manage pivots in the moment
• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
• Limited immigration sponsorship may be available
• Ability to travel up to 25%, on average, based on the work you do and the client and industries that you serve
• Residency in the DFW metroplex with ability to be in-office a minimum of 3 days a week at Deloitte University, 1 Deloitte Way, Westlake, TX 76262

Preferred:

• Advanced Degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,200 to $218,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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