Job Description

Workster is partnering with a leading travel and tourism service provider who are recruiting Greek-speaking Travel Consultants for their international customer service centre in Poland.

Your Role

• Provide high-quality travel advice and customer service to Greek-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication.

• Assist customers with travel bookings including flights, accommodation, transfers, tours and packages, following company policies and supplier procedures.

• Handle enquiries, amendments and cancellations accurately, resolving issues and escalating complex cases to relevant teams when necessary.

• Maintain detailed and accurate records of customer interactions and bookings in the CRM/reservation system, ensuring data protection and quality standards are met.

• Collaborate with colleagues and suppliers to confirm availability, rates and changes, ensuring a seamless customer experience.

• Contribute to continuous improvement by identifying recurring issues and suggesting process or product enhancements.

• Meet individual and team performance targets, including sales, quality and customer satisfaction metrics.

• Participate in training sessions and team meetings to stay up to date with product knowledge, promotions and best practices.

• Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak travel demand.

Your Qualifications

• Native or fluent in Greek (C1 level) with excellent written and spoken communication skills.

• Fluent in English (minimum B2) to communicate with colleagues and access training materials; additional languages are an advantage.

• Previous experience in travel consultancy, reservations, customer support or a related client-facing role is preferred.

• Strong sales orientation, attention to detail and ability to upsell suitable products and services where appropriate.

• Good computer literacy and experience using GDS, booking platforms or CRM systems is desirable.

• Excellent problem-solving skills, empathy and the ability to manage challenging conversations professionally.

• Ability to work well in a team and adapt to a fast-paced, changing environment.

• Willingness to work in shift rotations and occasional extended hours as required.

The Offer

• Competitive salary package based on experience and performance.

• Employment in a modern, international environment with a friendly team culture.

• Relocation support and assistance for candidates moving to Poland.

• Comprehensive onboarding and paid training to develop product knowledge and systems skills.

• Private healthcare and access to employee benefits.

• Additional pay for night and weekend shifts.

• Meal allowance and subsidised canteen options.

• Opportunities for career development and internal mobility within the organisation.

If you are a Greek-speaking travel professional interested in joining a growing international team in Poland, please apply with your CV and a short cover note outlining your relevant experience.