Job Description

Mercier Consultancy is excited to offer positions for Greek Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to facilitate your move! We are looking for enthusiastic individuals who are dedicated to providing excellent customer support to our Greek-speaking clients.

In this role, you will act as the primary point of contact for our Greek-speaking customers, assisting them with inquiries, resolving issues, and ensuring they have a positive experience with our services. Your contributions will play a pivotal role in building trust and satisfaction among our customer base.

Responsibilities

• Deliver exceptional customer service in Greek and English through various communication channels
• Address customer inquiries and resolve issues promptly and effectively
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with internal teams to ensure timely resolution of customer challenges
• Gather customer feedback to support service improvements and enhance customer satisfaction
• Stay informed about company products and services to provide knowledgeable assistance
• Engage in continuous training to develop your customer service skills further

Requirements

• Fluency in Greek and English, with excellent verbal and written communication abilities
• Previous experience in customer service is preferred but not required
• Strong problem-solving skills and a customer-focused mindset
• Able to handle multiple tasks in a fast-paced environment
• Exceptional attention to detail and strong organizational skills
• Passionate about delivering outstanding customer experiences
• Knowledge of CRM systems and customer support tools is a plus

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more